Senior Technical Writer

Responsibilities:

• Lead the content strategy, Information Architecture (IA) design, and maintenance for the developer documentation site.
• Drive a "Clean Sweep" initiative to overhaul the information architecture for both human and AI developers and migrate content to the new Docusaurus-based infrastructure (possible to use a different platform if preferable).
• Implement an "AI-First Design" strategy, using llm.txt standards and structured solution summaries to ensure content is legible to LLMs and reduces hallucination in AI-generated code.
• Produce high-quality documentation (API & SDK docs, feature guides, release notes) that is intent-based, rewriting tutorials to include the "Why" and "Use Case" descriptions alongside technical steps.
• Collaborate with the REST API engineering team on documentation sanitation, migrating high-priority endpoints to OpenAPI 3.0 specs, and providing detailed usage explanations.
• Create and maintain accurate code samples, including embedding interactive and editable code examples and the Compose SDK playground directly into the documentation.
• Perform final "Human-AI" clarity audits on all tutorials before launch.
• Work closely with R&D and Product teams to ensure the quality and accuracy of all content.
• Act on feedback from the field, both inside and outside the organization, in order to continually improve the documentation.

Requirements:

• English mother-tongue or mother-tongue equivalent.
• 4+ years of experience authoring complex technical documentation for a developer or engineering audience.
• Established track record of project ownership, project management, and self-direction, with proven experience in defining Information Architecture.
• Deep experience with SDK or API documentation for an engineering audience. Knowledge of REST APIs, OpenAPI, and familiarity with JavaScript front end frameworks or Typescript are a must.
• Hands-on experience with code and software development tools such as IDEs (Visual Studio, WebStorm, etc.) and Source Control (GitHub, Gitlab, etc.).
• Ability to understand code samples and improve their documentation, both inline and externally.
• Familiarity with API documentation tools such as Swagger or OpenAPI.
• Great communication skills, written and verbal.
• "Self-starter" mindset with a bias for action.
• BA/BS in Computer Science, English, or equivalent work experience.

Preferences:

• Experience with Docusaurus, MDX, and modern static site generators.
• Experience writing documentation in Markdown format.
• Knowledge of BI, data analytics, and big data technologies.
• Familiarity with web or application development technologies such as React, Angular, or Vue.
• Experience collaborating across multiple teams and competing deadlines.