Senior Technical Writer

About Us

We're looking for a Senior Technical Writer who thrives in complex domains and enjoys turning technical detail into clear, accurate, user-focused documentation. If you're a self-starter who manages projects independently and sees documentation as a service that enhances both the customer experience and internal collaboration, we'd love to hear from you.

What You'll Do

• Work independently with minimal direction, demonstrating ownership of documentation projects and the ability to drive results without close supervision.
• Create, organize, and maintain user-facing and internal documentation including user guides, release notes, process documents, and additional documentation as needed.
• Collaborate with product managers, engineers, QA, and other stakeholders to gather technical information and validate accuracy.
• Work in a cloud-based Component Content Management System (CCMS) to ensure content reuse, consistency, collaboration, and scalability.
• Advocate for users by crafting content that is clear, useable, and aligned with product workflows.
• Build strong working relationships across teams (product, support, and engineering) and contribute to a positive, service-focused documentation culture.
• Leverage AI tools to accelerate delivery; for example, transforming recorded demos and transcripts into draft documentation for rapid editing and refinement.
• Use AI-powered editing and analysis tools to improve documentation accuracy, consistency, and overall quality.
• Apply AI-based analytics and reporting to gain visibility into the questions users are asking and the issues they're trying to solve, helping the team identify content gaps and opportunities for improvement.
• Improve content, processes, and standards based on feedback, analytics, and your own observations.

Qualifications

• 5 to 7+ years of technical writing experience documenting enterprise-level software applications.
• Proven ability to manage your own projects and deadlines with minimal oversight.
• Experience using topic-based CCMS authoring tools (e.g., ClickHelp, MadCap Flare, etc.).
• Strong collaboration skills: you work well with engineers, project managers, and peers.
• Excellent writing, grammar, editing, and content structuring skills.
• Comfort working in a remote environment and across time zones.
• Professional, courteous, and relationship-driven approach to teamwork.
• Demonstrates a customer-service mindset toward both internal stakeholders and the external users of our applications and documentation.
• You treat documentation as a critical business service, not an afterthought.
• Proven experience leveraging AI to enhance documentation efficiency, consistency, and insight, along with an enthusiastic and forward-thinking attitude toward emerging AI technologies.
• Bachelor's degree in Technical Communication, English, or a related field.

Preferred Skills

• Experience documenting integrated enterprise platforms involving the process manufacturing, chemical distribution, and engineering.