Senior Technical Support Engineer

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<p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.</p>

</div></div><p><strong>Employer: </strong>Veeam Software Corporation</p>

<p><strong><span data-contrast="auto">Position:</span></strong> <span data-contrast="auto">Senior Technical Support Engineer</span> <span data-ccp-props="{"134245417":false,"201341983":2,"335559685":2160,"335559740":240,"335559991":2160,"469777462":[0,2160,9360],"469777927":[0,0,0],"469777928":[1,1,4]}"> </span></p>

<p><strong><span data-contrast="auto">Duties:</span></strong><span data-contrast="auto">  </span> <span data-contrast="auto">Design and develop complex solutions to drive technical product support requests. Enhance the product customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolutions. Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers. Develop performance metrics and standards for technical products. Contribute to the technical documentation of based product features, customer issue root cause analysis, and internal findings in Knowledge Base, Best Practices, Blogs, and White Papers. Collaborate across organizations including engineering, sales, and product management teams during Proof of Concept (POC) on analyzing product demos for existing and prospective customers. Work on product networking, cloud, virtualization, backup, and recovery. Work on software solutions such as OpenShift, PKS, Rancher, Google GKE, AWS EKS, and VMware administration to develop guidelines for product software implantation. Configure public cloud infrastructure including AWS, Azure, and Google Cloud and work on networking, cloud, virtualization, backup, and recovery concepts.</span> <span data-ccp-props="{"134245417":false,"201341983":2,"335559685":2160,"335559740":240,"335559991":2160,"469777462":[0,2160],"469777927":[0,0],"469777928":[1,1]}"> </span></p>

<p><strong><span data-contrast="auto">Education Required:</span></strong><span data-contrast="auto">  </span> <span data-contrast="auto">Bachelor’s degree or foreign equivalent in Computer Systems Engineering, Computer Science, Computer Engineering, or a related field</span> <span data-ccp-props="{"134245417":false,"201341983":2,"335559685":2160,"335559740":240,"335559991":2160}"> </span></p>

<p><strong><span data-contrast="auto">Experience Required:</span></strong><span data-contrast="auto">  </span> <span data-contrast="auto">6 years of progressive experience as Systems Architect, Lead Engineer, or related occupation</span><span data-ccp-props="{"134245417":false,"201341983":2,"335559685":2160,"335559740":240,"335559991":2160}"> </span></p>

<p><strong><span data-contrast="auto">Special Requirements:</span></strong><span data-contrast="auto">    Must have at least 3 years of prior work experience in each of the following:</span><span data-ccp-props="{"134245417":false,"201341983":2,"335551550":6,"335551620":6,"335559740":240}"> </span></p>

<ol>

<li><span data-contrast="auto">Designing and developing guidelines and deploying technical solutions by leveraging experience with Kubernetes, Linux administration (Docker), cloud technologies, and scripting languages (Bash or Python) for automation.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335551550":6,"335551620":6,"335559740":240}"> </span></li>

<li><span data-contrast="auto">Supporting customer environment and product software implementation using at least two of the following software solutions: OpenShift, PKS, Rancher, Google GKE, AWS EKS, and/or VMware administration.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335551550":6,"335551620":6,"335559740":240}"> </span></li>

<li><span data-contrast="auto">Configuring public cloud infrastructure including AWS, Azure, and Google Cloud.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335551550":6,"335551620":6,"335559740":240}"> </span></li>

<li><span data-contrast="auto">Working on Kubernetes administration including cluster management, troubleshooting, and deploying containerized applications.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335551550":6,"335551620":6,"335559740":240}"> </span></li>

<li><span data-contrast="auto">Utilizing Customer Relationship Management platforms: Salesforce and ServiceNow for case management, workflow automation, and customer interaction tracking to enhance support efficiency.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335551550":6,"335551620":6,"335559740":240}"> </span></li>

<li><span data-contrast="auto">Managing high-priority support cases by communicating with customers with production issues, and driving resolution for escalated issues to ensure satisfaction and service continuity.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335551550":6,"335551620":6,"335559740":240}"> </span></li>

<li><span data-contrast="auto">Using JIRA for issue tracking, project management, and coordinating tasks across technical and business teams, ensuring timely delivery and resolution of tasks and incidents driving resolution for customer issues.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335551550":6,"335551620":6,"335559740":240}"> </span></li>

<li><span data-contrast="auto">Managing and optimizing software development life cycles and upgrading patterns to promote smooth transitions between releases with minimal downtime.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335551550":6,"335551620":6,"335559740":240}"> </span></li>

</ol>

<p><span data-contrast="auto">Position permits telecommuting: applicant may reside anywhere in U.S. and reports to Kirkland, WA office.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335551550":6,"335551620":6,"335559740":240}"> </span></p>

<p><strong><span data-contrast="auto">Salary:</span></strong> <span data-contrast="auto">$161,138 to $219,500 per year</span><span data-ccp-props="{"134245417":false,"201341983":2,"335551550":6,"335551620":6,"335559740":240}"> </span></p>

<p><strong><span data-contrast="auto">Worksite:</span></strong> <span data-contrast="auto">3000 Carillon Point, Suite 600, Kirkland, WA 98033</span><span data-ccp-props="{"134245417":false,"201341983":2,"335559685":2160,"335559740":240,"335559991":2160,"469777462":[0,2160,9360],"469777927":[0,0,0],"469777928":[1,1,4]}"> </span></p><div class="content-conclusion"><div data-pm-slice="1 1 ["ul",null,"li",{"style":null,"checked":null,"value":null,"displayValue":null,"backgroundColor":null,"color":null,"listStyleType":null}]" data-en-clipboard="true">

<p data-local-id="56095010243a" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Veeam Software is an equal opportunity employer</strong> and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.</p>

<p>Personal data collected during the recruitment process will be processed in accordance with our <a href=" Privacy Notice</a>, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. </p>

<p>By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.</p>

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