Senior Technical Support Engineer - Spanish

About the Company

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The platform provides complete visibility and control over drivers, vehicles, equipment, and fleet-related spend in a single system, combined with industry-leading AI. Motive serves nearly 100,000 customers across transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role

As a Senior Technical Support Engineer, you will manage, track, diagnose, and troubleshoot customer issues while identifying root causes. You will provide bilingual support in Spanish and English.

Key Responsibilities

• Manage, track, diagnose, and troubleshoot customer technical issues
• Identify root causes and resolve problems
• Train, educate, and provide guidance to support team members and other employees
• Identify and alert stakeholders on larger issues and trends
• Assess the magnitude and scope of issues before escalation
• Escalate complex issues to Technical Lead/Engineering as appropriate
• Provide support in both Spanish and English