Senior Technical Support Associate

Role Overview

We are hiring Technical Support Advisors for our virtual contact center. In this role, you’ll assist customers with account and technical issues while delivering exceptional service in a fast-paced, remote environment.

A Day in the Life

• Provide friendly, high-quality support across phone, chat, email, and web
• Troubleshoot technical, product, and service issues—aiming for first-call resolution
• Navigate multiple systems while researching and resolving complex concerns
• Accurately document interactions in a ticketing system
• Manage high-volume interactions and multitask effectively