Senior Technical Solutions Engineer

Key Responsibilities

• Provide comprehensive post-sales onboarding assistance, ensuring customers reach full production readiness and achieve long-term adoption. This includes assisting customers and partners with deploying RegScale across various environments, including Docker and Kubernetes.
• Participate in solution workshops with customers to identify key requirements and objectives and help shape prescriptive technical strategies to address their needs.
• Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms.
• Create, maintain, and document product integration scripts to support ongoing platform extensibility and customer use cases.
• Develop technical solutions and demonstrate the RegScale platform in both customer engagement and sales support scenarios.
• Deliver customer training to support successful platform adoption and ongoing user enablement.
• Capture and communicate customer technical requirements to the Product team to inform future enhancements, while actively supporting product development by piloting and testing new features.
• Enable the Customer Success team by creating technical training for customers that include product demonstrations, example code, and hands-on exercises.
• Collaborate with the Customer Success team to support existing customers by increasing platform utilization and identifying expansion opportunities.
• Provide responsive technical support to customers, helping troubleshoot issues and guide resolution.