Senior Technical Program Manager, Intelligent Automation

Accountabilities:

• • Identify and assess automation and process-improvement opportunities across business units, focusing on initiatives with meaningful operational and financial impact.
  • Lead structured discovery sessions with stakeholders to understand business pain points, gather requirements, and translate needs into actionable automation opportunities.
  • Develop and manage a portfolio of automation initiatives, balancing quick wins with strategic, longer-term programs.
  • Establish and maintain a self-service intake process for automation ideas and evaluate opportunities based on effort, risk, ROI, compliance, technical feasibility, and business value.
  • Work hands-on with internal development teams and external solution providers to design, build, implement, and optimize automation solutions.
  • Ensure automation and AI-supported solutions are practical, scalable, secure, operationally ready, and aligned with organizational standards and objectives.
  • Coordinate delivery across engineering, data, security, product, business stakeholders, and external vendors, maintaining clear communication throughout the project lifecycle.
  • Manage vendor relationships, including solution-provider selection, onboarding, performance monitoring, and ongoing collaboration.
  • Define and track KPIs such as hours saved, error reduction, cycle-time improvements, compliance outcomes, adoption, and stakeholder satisfaction.
  • Monitor emerging automation and AI technologies and recommend new approaches where they can improve productivity, efficiency, or business outcomes.
  • Promote continuous improvement and operational excellence by identifying recurring inefficiencies and developing repeatable automation practices.
  • Maintain accountability for program timelines, deliverables, risks, dependencies, and stakeholder expectations.

  Requirements:

  • At least 5 years of experience designing, building, and managing automation solutions, including workflow automation, RPA, or scripting.
  • Hands-on experience with at least one leading automation platform, such as UiPath or Microsoft Power Automate; experience with UiPath Studio is particularly relevant.
  • Demonstrated ability to analyze existing business processes, identify inefficiencies, and determine where automation can generate measurable value.
  • Proven track record of delivering business improvements through automation, supported by measurable outcomes such as time savings, error reduction, cost reduction, or faster cycle times.
  • Experience partnering with internal engineering or development teams to deliver technical solutions from concept through implementation.
  • Experience managing external technology vendors or solution providers, including selection, onboarding, relationship management, and performance evaluation.
  • Familiarity with AI-supported solutions for process improvement and the ability to assess how AI capabilities can complement broader organizational strategies.
  • Strong technical program management skills, including prioritization, planning, risk management, dependency tracking, and delivery execution.
  • Excellent stakeholder-management and influencing skills, with the ability to work effectively across technical and business functions.
  • Strong communication and presentation abilities, including the ability to translate technical concepts into clear business value for both technical and non-technical audiences.
  • Strategic, analytical, and highly self-motivated approach, with a strong focus on measurable outcomes and continuous improvement.
  • Experience working in regulated or high-scale environments such as gaming, fintech, entertainment, healthcare, financial services, or telecommunications is a plus.

  Benefits:

  • Competitive annual salary range of $110,000–$150,000 USD.
  • Performance-based bonus opportunities as part of the overall compensation package.
  • Comprehensive benefits designed to support physical, financial, and emotional well-being.
  • Remote work opportunity.
  • Education and professional conference reimbursement.
  • Career development and progression opportunities.
  • Opportunities to mentor colleagues and develop leadership capabilities.
  • Collaborative, relaxed, and engaging work environment.
  • Inclusive workplace committed to equal employment opportunities and a diverse workforce.