Senior Technical Program Manager - Data Center Operations

The role

As a Senior Technical Program Manager - Data Center Operations, you will be responsible for driving operational performance across data center IT and infrastructure teams through data-driven insights, structured tracking, and cross-team coordination. This role is centered on operational efficiency, performance measurement, and continuous improvement. You will define how success is measured, ensure transparency across operations, and help teams optimize execution at scale.

Travel: This position may require on-site presence at data centers.

Your responsibilities will include:

• Define, implement, and continuously improve KPIs, metrics, and dashboards for data center operations
• Establish tracking frameworks to monitor performance, incidents, and operational efficiency across teams
• Lead operational reviews (weekly/monthly) to identify bottlenecks, inefficiencies, and improvement opportunities
• Ensure visibility and accountability through structured reporting and data-driven insights
• Standardize processes across sites, improving operational consistency, scalability, and efficiency
• Collaborate with stakeholders to align operational performance with business goals and customer SLAs

We expect you to have:

• 5+ years of experience in technical project/program management, preferably in data center, cloud or infrastructure environments
• Experience with project management methodologies and tools
• Strong experience in building metrics, dashboards, and reporting systems for operations
• Strong technical skills (SQL and/or programming languages such as Python or Go)
• Strong analytical skills with a good foundation in math and statistics
• Proven ability to work across multiple teams and drive alignment and execution without direct authority
• Excellent communication and stakeholder management skills
• A structured, proactive, and results-driven mindset

It will be an added bonus if you have:

• Familiarity with ITIL / ITSM processes
• Experience working with GPU clusters, HPC, or cloud infrastructure
• Understanding of data center network traffic patterns (east-west and north-south)