Senior Technical Engagement Manager

About the Role:

As a Technical Engagement Manager at Vercel, you will play a pivotal role in driving customer outcomes by providing technical and operational leadership on post-sales delivery of Professional Services within customer engagements. You will collaborate closely with the account team to ensure the delivery of outcomes that align with customer business and technical goals while assisting in identification and scoping of potential future work within accounts. This role also contributes to the growth and maturity of Vercel’s Professional Services, helping build new education, migration, and development offerings and enhance delivery capabilities. This role is fully remote and will report to the Global Head of Professional Services. Occasional travel may be required.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.

Post-Sales Technical Delivery Leadership (75%)

• Act as the technical delivery leader for Professional Services engagements, ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints.
• Work backwards from customer business and technical outcomes to define success criteria and delivery plans.
• Manage cross-functional delivery teams, including internal and external stakeholders, to ensure seamless execution.
• Monitor project health, identify risks, and implement mitigation strategies to ensure successful delivery.
• Serve as the primary point of contact for customers, fostering strong relationships and ensuring satisfaction.

In-Account Expansion Leadership (10%)

• Partner with the account team to identify and coordinate technical pursuits, including scoping, solutioning, and estimating effort for migration programs as part of account expansion.
• Develop customer-tailored project proposals and statements of work (SOWs) that align with customer needs and Vercel’s capabilities.
• Support Vercel engineers when presenting technical solutions to customers, addressing their business and technical challenges.
• Collaborate with sales and solutions engineering teams to ensure alignment on customer requirements and proposed solutions.

Professional Services Maturity Contributions (15%)

• Contribute to the development of new service offerings, leveraging customer insights and industry trends as directed by the Global Head of Professional Services.
• Help mature Vercel’s Professional Services delivery capabilities by defining best practices, templates, and frameworks.
• Help drive partner attachment and engagement on shared customers.
• Mentor and guide team members to enhance their delivery expertise.
• Collaborate with internal teams to refine processes and develop tools for improved efficiency and scalability.

About you:

• You have 7+ years of experience in consulting, technical delivery, or customer-facing roles.