Senior Technical Enablement Program Manager
About the role
SUMMARY
The Sr. Technical Enablement Program Manager, Post-Sales is a crucial team member focused on the long-term success of the Post-Sales teams who serve our customers. This role owns the strategy and creation of dedicated enablement programming for our growing and constantly evolving Post-Sales team members, focusing specifically on Support & Advanced Services. You are the owner and conductor of all enablement programming to ensure role efficacy and the steward of deep product expertise. You will work upstream with Post Sales leadership, operations, Product, Product Marketing, CTO, and our enablement teams to ensure that as our processes evolve and product grows, our technical field teams have the deep-dive knowledge required to implement, troubleshoot, and ensure customer adoption and renewal.
WHAT YOU’LL DO
The Architect
- Design programs that ensure customer success: You are the brain and strategic insight building impactful programs that ensure our post-sales team has the product, process, tool, and best practice knowledge and skills needed to ensure customer adoption, high CSATs, and efficient, effective Wiz implementation. From onboarding to ongoing enablement and strategic initiatives, you drive our teams to excellence with measurable, worldwide programming.
- Ensure technical efficacy: Be the voice of the post-sales field on New Product Introductions. You'll rapidly absorb complex architectural changes and translate them into actionable, high-impact technical requirements—answering the essential questions for our post-sales teams: "How do we deploy this?" "How do we troubleshoot it?" and "What are the known limitations?"
- Build the Technical Toolkit: Convert product updates into the "Survival Guide" the field uses every day. This includes everything from implementation playbooks and API documentation summaries to troubleshooting trees and health check checklists.
- Drive Operational Alignment: Partner with key stakeholders in Operations, Strategic Programs, CTO, and Post-Sales leaders directly to ensure global alignment of Support and Services roles, elevating best practices and driving both efficiency and consistency.
The Builder
- Technical Liaison: Ser