Senior Technical Customer Success Manager- WEST COAST

What you’ll do in the role:

• Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb.
• Own the post-sales relationship for a portfolio of accounts.
• Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
• Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy.
• Lead and continuously improve customer lifecycle programs - onboarding, business reviews, stakeholder engagement, feature adoption, and expansion.
• Identify repeatable success patterns and scale best practices across the customer base, helping codify strategic motions for use by the broader team.
• Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritization.
• Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos, making complex topics accessible to a broad audience.
• Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices.
• Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region.

What you’ll bring to the role:

• 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments.
• Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders.
• Experience working with Enterprise customers in complex, cross-functional environments.
• Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa.
• Organized, detail-oriented, and capable of managing multiple customer relationships with a high degree of empathy and care.
• Comfortable working in fast-paced, startup-like environments and contributing to process development and continuous improvement.