Senior Technical Consultant
About the role
About Valiantys
Here at Valiantys, we are one of the world’s largest Atlassian partners, helping organizations work better through scalable, people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries as they adopt ITSM, Agile at Scale, and modern work management practices.
Our teams work at the intersection of strategy and delivery, partnering closely with customers to translate complex business challenges into clear, actionable solutions built on best practices and leading platforms.
Join Valiantys and be part of something extraordinary!
Job summary
Valiantys is seeking a Senior Technical Consultant, who will be responsible for delivering technical projects, administering and configuring the Atlassian suite and formulating recommendations and technical solutions to address client needs and technical challenges. They are also expected to have deep technical expertise within the Atlassian space, in order to deliver best in class service to our Customers.
Things you’ll be working on
The Senior Technical Consultant will be involved in complex projects, as well as informally supporting other technical consultants with their knowledge. You will bridge the gap between business solution needs and technical execution, working closely with our Solutions Consulting team to ensure that what we deliver is not only technically implemented well, but also aligns with the Solution Teams strategy and maturity level.
Key questions you’ll help us answer
Lead and guide team of consultants in implementing technological solutions provided by Solutions Team Member
Lead Technical Discovery (what does your system look like, what configurations do you have, what is working well/not working well, etc)
Define and document technical architecture, approach, and presentation
Serve as main point of contact in designing and implementing technological solutions
Technical Work Decomposition (identifying the work that needs to be done and creating it as tasks to be assigned out)
Ability to think out of the box and arrive at technological solutions that will satisfy clients needs
Designs and configures the system
Build integrations/customization's to specifications provided by solutions team
Resolve technical issues
Ensures system performance and feasibility
This member can fluctuate between the Project Team and those with the title of Technical Consultant
Responsible for the technical delivery on projects
Analyze and implement customer's technical needs and requirements
Write technical & functional specifications and requirements
Responsible for installation and configuration of Jira and Confluence server from scratch on a Linux platform.
Responsible for the creation a cloud environment and implementation per clients specifications
Responsible for conducting Server\Data Center to Cloud Migrations
Responsible for the implementation of basic to complex Workflows
Responsible for specific Add-On development as required
Provide advice and make recommendations around technical implementations
Deploy, configure, and integrate applications according to customer needs and requirements
Do you have what it takes to be our new Senior Technical Consultant?
Proven experience (3–6 years) in ITSM, Agile, or digital transformation consulting.
Strong proven experience (3–6 years) knowledge of Atlassian tools (Jira Software, Jira Service Management, Confluence, BitBucket; Jira Align a plus).
Ability to connect technology features with business outcomes.
Excellent communication and facilitation skills, especially with mixed technical and non-technical audiences.
Experience producing solution documentation, architecture diagrams, and delivery roadmaps.
Familiarity with integrations, automation, and reporting ecosystems around Atlassian tools.
Experience in migrations of Atlassian applications
Nice to Have
Experience implementing solutions with varying technological apps such as Salesforce and/or ServiceNow
Experience in pre-sales or solution engineering in a software or services organization.
Strong Knowledge of ITIL, SAFe, or Lean-Agile frameworks.
Certifications such as Atlassian Accreditations, ACP, ITIL, or SAFe are a plus.