Senior Technical Consultant

Accountabilities:

• • Lead and guide consulting teams in implementing technical solutions aligned with customer requirements and established solution strategies.
  • Conduct technical discovery sessions to understand customer environments, configurations, existing challenges, system capabilities, and improvement opportunities.
  • Define and document technical architectures, implementation approaches, technical designs, and solution presentations.
  • Serve as the primary technical point of contact for designing and implementing customer solutions throughout project delivery.
  • Decompose technical work into actionable tasks, assign activities where appropriate, and coordinate execution across project teams.
  • Design, configure, deploy, and integrate Atlassian applications according to customer requirements and technical specifications.
  • Build integrations and customizations based on solution designs and functional specifications.
  • Analyze customer technical needs and translate them into practical, scalable, and maintainable solutions.
  • Develop technical and functional specifications, requirements documentation, architecture diagrams, and delivery materials.
  • Install and configure Jira and Confluence Server environments on Linux platforms when required.
  • Create and implement cloud environments according to customer specifications and technical requirements.
  • Lead Server/Data Center-to-Cloud migrations for Atlassian applications.
  • Implement basic to complex Jira and related application workflows.
  • Develop or support specific add-ons and custom technical components as required.
  • Resolve complex technical issues and provide recommendations to improve system performance, feasibility, reliability, and maintainability.
  • Provide technical advice and recommendations throughout projects, ensuring solutions align with customer objectives and technical best practices.
  • Take ownership of technical delivery across assigned projects while collaborating closely with project and solutions teams.
  • Provide technical knowledge and informal mentorship to other technical consultants and contribute to the continuous improvement of delivery practices.

  Requirements:

  • 3–6 years of proven experience in ITSM, Agile, digital transformation, or technology consulting.
  • 3–6 years of strong hands-on experience with Atlassian products, particularly Jira Software, Jira Service Management, Confluence, and Bitbucket; Jira Align experience is a plus.
  • Demonstrated ability to connect technology capabilities with business objectives and measurable customer outcomes.
  • Experience designing, configuring, implementing, and troubleshooting Atlassian environments.
  • Experience with Atlassian application migrations, including Server/Data Center-to-Cloud transformations.
  • Experience with integrations, automation, customization, and reporting ecosystems surrounding Atlassian solutions.
  • Ability to conduct technical discovery, assess existing environments, identify requirements, and recommend appropriate technical approaches.
  • Experience producing technical documentation, functional specifications, architecture diagrams, implementation plans, and delivery roadmaps.
  • Strong communication and facilitation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
  • Strong analytical and problem-solving skills, with the ability to develop creative solutions to complex customer challenges.
  • Demonstrated ability to take technical ownership of projects and coordinate work across multidisciplinary teams.
  • Familiarity with ITIL, SAFe, or Lean-Agile frameworks is preferred.
  • Experience implementing or integrating technologies such as Salesforce or ServiceNow is a plus.
  • Previous experience in pre-sales, solution engineering, or software/services consulting is desirable.
  • Atlassian accreditations, Atlassian Certified Professional (ACP), ITIL, or SAFe certifications are a plus.
  • Must be legally authorized to work in Canada or the United States without requiring current or future employment visa sponsorship.

  Benefits:

  • Competitive compensation with an annual performance-based bonus.
  • Comprehensive health insurance.
  • 401(k) with company matching.
  • Generous paid time off, including 4 weeks per year plus public holidays.
  • Flexible remote work policy.
  • Opportunity to work with a multicultural and international team.
  • Dedicated time and budget for professional development, training, and skills advancement.
  • Flexible working arrangements designed to support work-life balance.
  • Exposure to complex enterprise technology projects and opportunities to make a visible impact on customer outcomes.
  • Career development opportunities within a growing technical consulting environment.