Senior Technical Account Manager, Microsegmentation

Accountabilities:

• • Serve as the primary technical contact and trusted advisor for customers using Zero Trust and microsegmentation solutions.
  • Partner with customers to define implementation journeys, establish milestones, and provide technical guidance to achieve their security and business objectives.
  • Analyze customer requirements and recommend appropriate features, products, services, and architectural approaches.
  • Regularly assess deployments to identify technical gaps, optimization opportunities, and areas where security best practices can be applied.
  • Advise customers on infrastructure design and optimization across on-premises and cloud environments.
  • Support integration requirements between Zero Trust solutions and third-party technologies and platforms.
  • Develop strategies that leverage security products and capabilities to address evolving customer requirements.
  • Troubleshoot complex technical challenges and provide effective, practical solutions.
  • Deliver technical training to customer teams covering the use, administration, and maintenance of implemented security solutions.
  • Build strong, long-term customer relationships while proactively identifying opportunities to improve adoption, performance, and overall customer success.

  Requirements:

  • 5+ years of professional experience in technology, cybersecurity, technical consulting, or a related field.
  • Bachelor's degree in Computer Science, Electrical Engineering, or a related technical discipline.
  • Strong practical knowledge and experience in cybersecurity, including enterprise security concepts and technologies.
  • Experience advising customers on infrastructure architecture, optimization, and security across on-premises and cloud environments.
  • Ability to build trusted relationships with technical stakeholders and operate effectively as a customer-facing technical advisor.
  • Strong analytical and troubleshooting skills, with the ability to investigate complex problems and develop effective solutions.
  • Experience working with enterprise customers and translating technical requirements into practical recommendations.
  • Excellent communication and relationship-management skills, with the ability to explain complex technical concepts clearly to different audiences.
  • Advanced or fluent English and Spanish.
  • A proactive, customer-oriented mindset with the ability to manage priorities, guide technical initiatives, and drive outcomes independently.

  Benefits:

  • 100% remote work in Brazil, with flexibility to work from home or other suitable locations according to business needs.
  • Flexible working approach designed to support productivity and individual work preferences.
  • Comprehensive benefits supporting health, well-being, financial security, and life beyond work.
  • Opportunity to work with innovative cloud, edge, cybersecurity, and Zero Trust technologies.
  • Exposure to complex enterprise environments and strategic customer projects.
  • A collaborative, globally distributed environment focused on innovation and customer success.
  • Opportunities to develop expertise in cybersecurity, cloud infrastructure, and advanced security solutions.