Senior Talent Development & Employee Experience Manager

Role Overview

Reporting to the Director of Global Internal Communications & Talent Development, the Senior Manager drives the execution of learning, engagement, and community programs that build organizational capability across our global workforce. This role brings talent development and employee experience programs to life through hands-on execution, operational excellence, and continuous improvement.

Key Responsibilities

Learning & Development Programs

• Execute global new hire onboarding program, ensuring a consistent experience and connection to our company culture
• Develop and facilitate manager training programs and workshops that strengthen capabilities
• Manage learning platforms and tools (LMS, content libraries)
• Coordinate career development resources and learning pathways to support employee growth
• Partner with subject matter experts to design and deliver training on key company initiatives (e.g., AI training recommendations)

Employee Experience & Community

• Support employee engagement measurement programs (eNPS, annual engagement survey), including survey administration, data analysis, and action planning coordination
• Own the evolution of our Employee Resource Group (ERG) program operations, providing resources and support to group leaders
• Design and execute community-building and connection activities
• Partner with HR and cross-functional teams to enhance key moments in the employee lifecycle

Recognition & Culture

• Manage employee recognition initiatives that celebrate contributions and reinforce company values
• Execute employee spotlights and values-reinforcement initiatives

Program Operations & Measurement

• Track and report on all program effectiveness, including L&D participation and completion rates, engagement metrics, recognition participation, ROI, and key insights
• Drive operational excellence in program execution, ensuring quality, consistency, and scalability across all areas
• Build frameworks and processes for program delivery and vendor management
• Provide recommendations for continuous improvement based on data, feedback, and best practices
• Build and maintain cross-functional relationships to advance talent development and engagement objectives

Skills & Qualifications

Required:

• 5+ years of experience in learning & development, employee engagement, or HR program management
• Proven track record designing and executing onboarding, training, or employee experience programs
• Experience facilitating workshops, training sessions, or manager development programs
• Strong program management skills with ability to manage multiple initiatives simultaneously
• Data-driven mindset with experience tracking, analyzing, and reporting on program metrics
• Excellent cross-functional collaboration and stakeholder management skills
• Experience with learning platforms (LMS) and/or engagement tools
• Strong written and verbal communication skills

Preferred:

• Background in instructional design or adult learning principles
• Tools: proficient with gSuite, Lattice, Litmos
• Employee engagement survey experience
• Experience managing ERGs or employee-led communities
• Vendor relationship management experience