Senior Supply Chain Manager

Leadership & Team Management

• • Directly manage the Customer Service Manager, ensuring alignment between customer service, logistics, and supply chain operations.
  • Provide mentorship and oversight into customer order flow, distributor compliance, and daily reporting activities.
  • Develop and manage team KPIs for on-time delivery, order accuracy, and customer satisfaction.
  • Foster a culture of collaboration and accountability across logistics, customer service, production planning, and sales.

Warehouse & 3PL Management

• • Oversee all third-party warehouse operations, including inventory accuracy, order processing, and adherence to temperature control requirements.
  • Conduct on-site audits and quarterly business reviews with warehouse and fulfillment partners.
  • Ensure effective cycle counting and annual physical inventory processes, reconciling discrepancies and maintaining ERP accuracy.
  • Track and report monthly warehouse expenses against budget; identify cost drivers and opportunities for savings.

E-Commerce & Amazon Fulfillment

• • Manage logistics operations for e-commerce fulfillment (including direct-to-consumer and Amazon programs: FBA, FBM, and SFP).
  • Partner with the Customer Service Manager to monitor Amazon Vendor Central/Seller Central metrics such as OTIF, chargebacks, and inventory health.
  • Ensure packaging, storage, and shipping standards maintain product temperature and integrity.
  • Coordinate with marketing and operations for new product launches and seasonal demand surges.

Freight & Transportation

• • Oversee all outbound temperature-controlled freight, including shipments to distributors, e-commerce centers, and direct customers.
  • Negotiate freight rates and contracts; maintain optimal balance between service quality and cost efficiency.
  • Monitor carrier performance, temperature compliance, and freight claims, implementing corrective actions when needed.
  • Analyze freight spend and identify network or mode optimization opportunities.

Distributor & Retail Support

• • Utilize UNFI, KeHE, and other distributor reporting to monitor fill rates, OTIF performance, and chargebacks.
  • Partner with the Customer Service Manager to troubleshoot order delays, shortages, or compliance issues.
  • Work cross-functionally with Sales and Planning to address root causes of service failures and improve retailer performance metrics.

Continuous Improvement & Strategy

• • Lead initiatives to enhance supply chain efficiency, cost performance, and data visibility.
  • Partner with IT and external consultants to improve ERP (NetSuite) and reporting functionality.
  • Support company goals around sustainability, packaging efficiency, and transportation carbon reduction.
  • Maintain knowledge of FSMA, temperature-controlled logistics, and food safety compliance standards.

Qualifications

• • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field preferred; equivalent combination of relevant experience and education will be considered in lieu of a degree.
  • 5+ years of progressive experience in supply chain/logistics within a CPG, food, or beverage company(temperature-sensitive preferred).
  • Experience with US export to Canada or Mexico is a plus.
  • Proven leadership experience managing both logistics and customer service functions.
  • Expertise with 3PL operations, temperature-controlled freight, and distributor logistics (UNFI, KeHE, etc.).
  • Hands-on experience with ERP systems (NetSuite preferred) and warehouse management systems (WMS).
  • Familiarity with Amazon Vendor Central / Seller Central programs.
  • Strong analytical and financial acumen with experience managing departmental budgets.
  • Excellent communication, negotiation, and leadership skills.

Why You’ll Love Working Here

• • Competitive salary
  • Annual performance bonus
  • Equity opportunity
  • Excellent medical, dental, and vision benefits
  • 401(k)
  • 3 weeks paid vacation + 14 paid holidays
  • Paid parental leave
  • Paid time off to volunteer
  • Wellness & technology stipends
  • Fun, entrepreneurial culture with room to make a real impact