Senior Strategy & Operations Associate

About Maven

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.

About the Role

Maven is looking for a Senior Strategy & Operations Associate who will serve as a key problem-solver and builder on our Consumer operations team. This role sits at the intersection of operations strategy and hands-on execution — owning projects end-to-end, using data to find the root cause of complex issues, and building scalable processes in a fast-moving environment. You will report to the Director of Operations, New Ventures and work closely with cross-functional partners in Product, Clinical, Data, Workforce Planning, and Member Operations to improve the way Maven delivers care to its members.

What You'll Do

• Independently own cross-functional operational projects from problem definition through solution design, execution, and results measurement
• Drive operational readiness for new Consumer product and service line launches — partnering cross-functionally to define workflows, build support infrastructure, and execute an effective MVP while designing for scalability from the start
• Dig into operational and member experience data to identify patterns, surface root causes, and translate findings into clear, actionable recommendations for leadership and cross-functional partners
• Design, build, and iterate on internal processes, workflows, and tooling that improve efficiency, quality, and consistency for the Consumer Support and Consumer Provider team
• Partner with Product teams to represent the voice of operations: flagging member pain points, defining requirements, and supporting launches of new features or programs
• Develop and maintain reporting infrastructure that tracks operational health, identifies trends, and enables data-driven decision-making across the team

What We're Looking For

• 2–5 years of experience in operations, strategy & ops, consulting, or a related analytical role
• Experience at a startup or high-growth tech company; healthcare or consumer product experience a plus