Senior Specialist, Consumer Affairs

What You Will Do:

• Research complaints from consumers and regulatory bodies for fair resolution.
• Facilitation with business areas to resolve and respond to both regulatory and non-regulatory complaints.
• Drafting accurate and thorough complaint response letters for medium to complex complaints.
• Quality and content review of data entered into the Complaints Management System.
• Adherence to complaint file retention processes.
• Participate in departmental projects.
• Actively anticipate in problem solving opportunities.
• Collaborate on Process Design.
• Drive exceptional execution and identify Improvements.

What You Will Have:

• Undergraduate degree or equivalent experience.
• Minimum 3 years of life insurance operations and compliance experience required.
• Experience with a compliance and/or insurance operations related function in a corporate environment preferred, but not required.
• Customer-focused mindset.
• Excellent communication skills, both verbal and written.
• Ability to research and resolve escalated customer issues.
• Ability to collaborate with multiple stakeholders to identify root cause of issues.
• Background in handling challenging circumstances.
• Can maintain a high level of customer service within a fast paced, deadline driven environment using strong time management skills.
• Comfortable with ambiguity and self-directed.
• Attention to detail, accuracy and quality.
• Knowledge of Life & Annuity products/systems required.

Base Salary Range

$55,000 annually.