Senior Solutions Engineer

Overview

We're hiring a founding senior Solutions Engineer based in the APAC region to serve as Mesh's technical point of contact for customers and prospects across APAC. This is a hybrid role that spans presales, implementation, and technical support, making it ideal for an experienced crypto-native operator who thrives on variety and wants to own a broad scope in a high-growth region. You'll partner with Sales on technical evaluations and demos, guide customer engineering teams through API and SDK integrations, and serve as the first line of triage for production issues before escalating to our US-based support and engineering teams. You'll work closely with our Solutions Architects, Solutions Engineers, and Support Engineers to maintain continuity across timezones and ensure customers never lose momentum.

This role is high-impact and high-autonomy. You'll be Mesh's face in the region, trusted to represent the platform technically and build relationships with some of the largest companies in crypto, fintech, iGaming, and traditional finance.

What You'll Do

• Partner with Sales to support technical evaluations, RFPs, and proof-of-concept engagements for APAC prospects
• Lead technical demos and architecture discussions, translating customer requirements into Mesh integration strategies
• Build and present solution designs that map Mesh's APIs, SDKs, and smart routing capabilities to customer use cases
• Provide technical input on deal scoping, including feasibility and integration complexity estimates
• Serve as a trusted technical advisor throughout the sales cycle, building confidence with customer engineering and product teams
• Guide customer engineering teams through SDK and API integration, from sandbox to production launch
• Own the technical implementation process for APAC accounts, coordinating with US-based Solutions Architects on complex builds
• Conduct integration reviews and troubleshoot issues during onboarding to reduce time-to-live
• Create and maintain region-specific playbooks, implementation guides, and best practices documentation
• Track implementation milestones and proactively communicate status to internal stakeholders and customers
• Drive adoption and optimization post-launch, helping customers scale volume and expand use cases
• Serve as the first point of technical triage for APAC customer issues during regional business hours
• Investigate and diagnose issues using Datadog, Amplitude, and internal tooling before escalating to US-based Support Engineering or Product/Engineering teams
• Provide clear, structured escalation context (reproduction steps, logs, impact assessment) to ensure fast resolution
• Join live troubleshooting calls with customers to resolve API, SDK, or transaction-level issues
• Identify patterns in support requests and feed insights back to Product and Engineering to drive platform improvements

Who You Are

• 5+ years in solutions engineering, technical consulting, implementations, or a technical customer-facing role, with meaningful time spent in crypto, digital assets, or blockchain infrastructure
• Crypto-native. You understand wallets, on/off-ramps, s