Senior Solutions Engineer

What You'll Do

• Lead the technical implementation and day-to-day management of CircleCI Demonstrations and proof-of-concepts.
• Demonstrate the technical feasibility, integrated into our customer’s technology stack, ensuring early customer success and a long-term business relationship.
• Serve as a technical advisor and subject matter expert for customers, offering guidance on product implementation, adoption, and best practices.
• Conduct in-depth analysis of customer use cases, identify opportunities for product optimization, and provide feedback to internal teams for improvements.
• Support strategic planning conversations with customer executives; connecting software delivery challenges with corporate objectives, articulating their full business impact.
• Lead technical discussions with enterprise clients, addressing complex issues, customizations, and integrations to meet customer-specific requirements.
• Develop and deliver technical training sessions, workshops, and documentation to empower customers to maximize the value of CircleCI products.
• Stay up-to-date on industry trends, product updates, and emerging technologies to continuously enhance your technical knowledge and customer support capabilities.

What We're Looking For

• 5-10 years experience as an engineer in the application development, devops, or CI/CD space.
• Extensive experience with solutions selling in a technical customer-facing role, such as Sales Engineer, Solutions Engineer, Customer Success Engineer, or similar position, preferably in a SaaS or software development environment.
• Strong proficiency in CI/CD concepts, DevOps practices, software configuration, and scripting languages like Python, Shell, etc.
• Knowledge of Docker or Linux containers in general.
• Outstanding presentation skills. You feel comfortable leading presentations and demos of our platform to groups, both technical and non-technical, in-person and virtually.
• Proven track record of engaging with enterprise clients, understanding their technical requirements, and delivering solutions that drive customer success.
• Ability to work collaboratively with cross-functional teams, Sales, Product, and Engineering, to advocate for customer needs and provide valuable insights for product enhancement.

Ideal Candidates might also have:

• Experience developing mobile applications across iOS and Android devices.
• Strong ops/infrastructure knowledge, especially networking and security.