Senior Solutions Delivery Engineer- DevOps

Accountabilities:

• • Provide delivery leadership within the Solutions Delivery Engineering team, helping establish consistent engagement quality, delivery standards, best practices, and effective execution.
  • Serve as an escalation point for complex or high-impact customer engagements, guiding technical resolution while operating within established service scope.
  • Mentor and support other Solutions Delivery Engineers through delivery reviews, knowledge sharing, technical guidance, and peer coaching.
  • Contribute to the development and improvement of service templates, delivery standards, documentation, and reusable practices that increase consistency and scalability.
  • Identify recurring delivery patterns and share field insights with cross-functional teams to support continuous product and service improvements.
  • Act as a communication filter for regional delivery matters by consolidating updates, risks, issues, and escalations for management review.
  • Deliver customer service offerings according to defined scope, success criteria, timelines, and delivery standards, including implementation, configuration, and structured technical guidance.
  • Support product-focused migration initiatives by executing data and configuration activities, validating outcomes, and ensuring alignment with target-state requirements.
  • Provide product-specific technical guidance, identify risks and issues, explain available options, and troubleshoot problems within engagement scope.
  • Own engagement timelines, customer expectations, communication, and documentation while facilitating working sessions, technical reviews, and customer discussions.
  • Partner with Customer Success, Sales, Support, Product Management, and Engineering teams to resolve customer challenges and communicate field insights.
  • Maintain accurate project plans, validation records, engagement documentation, and internal handoffs to ensure traceability and continuity.
  • Travel occasionally for specific customer engagements or internal activities as required.

  Requirements

  • U.S. citizenship is required.
  • At least 8 years of professional experience in DevOps, cloud engineering, software delivery, or a closely related technical discipline.
  • Strong knowledge of repository management, artifact workflows, continuous integration and continuous delivery tools, containers, and orchestration technologies.
  • Familiarity with AWS, Azure, or Google Cloud and modern software build ecosystems and software development lifecycle practices.
  • Practical ability to work with technologies such as Groovy, Bash, Python, Helm, and YAML when required.
  • Strong customer-facing skills, with the ability to lead technical engagements through clear communication, structured documentation, expectation management, and ownership.
  • Demonstrated experience providing delivery leadership, peer mentoring, technical guidance, or escalation support within a regional or team-based delivery environment.
  • Strong troubleshooting, analytical, and problem-solving skills with the ability to work through complex technical challenges.
  • Ability to collaborate effectively with global and cross-functional teams while balancing customer priorities with defined delivery standards.
  • Experience operating with autonomy, accountability, and a continuous-improvement mindset.
  • Experience with migration or modernization projects is a plus.
  • Exposure to enterprise DevOps, software security, or software supply chain practices is advantageous.
  • Experience working with global, cross-functional teams is preferred.
  • Familiarity with SaaS delivery models or cloud-based deployment patterns is beneficial.

  Benefits

  • Flexible working practices designed to support different work and life needs.
  • Parental leave policy.
  • Paid Volunteer Time Off (VTO).
  • Diversity and Inclusion Working Groups and an emphasis on an inclusive workplace.
  • Opportunity to work with enterprise customers on modern DevOps, cloud, software security, and software supply chain initiatives.
  • Senior-level technical leadership and peer mentoring responsibilities.
  • Exposure to complex migration, integration, and software delivery challenges across modern technology environments.
  • Cross-functional collaboration with Engineering, Product, Sales, Customer Success, and Support teams.
  • Opportunities to contribute to delivery standards, internal processes, and scalable best practices.
  • Customer-facing environment with opportunities for technical ownership and professional growth.
  • Occasional travel opportunities for customer engagements and internal activities.
  • The source posting does not specify a salary range or detailed healthcare, retirement, or additional employee benefits.