Senior Solutions Architect WFM/IEX

About the Role

The Solutions Architect/SME/Product and Practice Expert is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics.

Key Responsibilities

• Manage customer expectations and satisfaction
• Recommend ideal configuration for NICE products based on industry best practices and customer requirements
• Coordinate internal resources to support customer implementations
• Ensure customer's desired business outcomes are satisfied
• Work independently and in concert with Services and Support teams
• Engage with customers primarily over phone and WebEx, with face-to-face meetings as necessary

About NICE

We challenge our limits. We're ambitious, game changers who play to win. We set the highest standards and execute beyond them.