Nice
Senior Solutions Architect WFM/IEX
salesfull-timeUSA - Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
About the Role
The Solutions Architect/SME/Product and Practice Expert is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics.
Key Responsibilities
- Manage customer expectations and satisfaction
- Recommend ideal configuration for NICE products based on industry best practices and customer requirements
- Coordinate internal resources to support customer implementations
- Ensure customer's desired business outcomes are satisfied
- Work independently and in concert with Services and Support teams
- Engage with customers primarily over phone and WebEx, with face-to-face meetings as necessary
About NICE
We challenge our limits. We're ambitious, game changers who play to win. We set the highest standards and execute beyond them.
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