Senior Solution Architect - HLS

Duties and Responsibilities

• Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements with a focus on high-value HLS use cases
• Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation
• Understand customers’ business strategy and direction and architect solutions to realize business goals & objectives
• Collaborate throughout the sales process with Sales, Sales Engineers, Professional Services, Executives, etc.
• Bring innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset
• Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing, including the development of HLS-specific SOWs and standardized workflows
• Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process. This includes implementing structured accountability to mitigate technical readiness gaps and scope creep specific to Health IT Architecture.
• Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap
• Partner with sales, product, and engineering to help prioritize products and features based on client needs
• Effectively translate client requirements and program characteristics, including complex EHR integrations (Epic, Cerner, etc.) and U.S. health system nuances, to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.
• Help build out department methodology and tools to improve quality and efficiency
• Leverage strong technical acumen to identify process improvements and technical solutions

Preferred Background

• Bachelor's degree in a technical field or additional professional experience in a technical role
• 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• 3+ years in solution architecture, preferably pre-sales
• Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) (required)
• Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines)
• A proven track record of designing software solutions for enterprise companies
• Experienced in designing SaaS-based solutions, navigating complex sales practices and solution-based selling to CXO, senior management and director-level individuals
• Analytical, with strong business acumen
• Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• A passion for helping people solve problems and a proven ability to understand progressive technology
• Excellent verbal and written communication skills and meticulous attention to detail
• Mature demeanor and positive attitude, as well as discretion