Senior Software Engineer, Reputation
About the role
The Community You Will Join
Airbnb is powered by our Host and Guest communities. Reputation is at the core of Airbnb's trust platform. The Reputation team is responsible for everything related to a user's reputation, from reviews and superhost and standards enforcement. With the complexity ranging from individual travelers and hosts to large vacation rental businesses. Our work includes but not limited to
- Reviews - As a two sided marketplace, reviews allows both guests and hosts to recognize and keep each other accountable. Collecting and acting on data collected from our users, (including the business logic of the questions we ask in the review flow) is the backbone of the reputation team.
- Superhost - The concept of a host is core to Airbnb, the superhost program is built to recognize and reward top hosts for going above and beyond to provide an incredible experience for guests.
- Standards - Airbnb is built on trust, the reputation team is tasked with escalating education and enforcement when poor feedback is received.
- Insights - Data is the center of Airbnb, powering all things. The Reputation team provides easily consumable and accurate data to hosts about how they are performing and opportunities they may want to take advantage of.
The Difference You Will Make
We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. The reputation team is fundamentally improving how review data is collected and stored. We are working towards modularizing our systems and creating an ecosystem that can span beyond the two sided marketplace we serve today. We are at the early stages of a multi-year journey to build a company-wide review platform. As a key contributor, you will have the unique opportunity to be involved from the early days of redefining the Reviews space for Airbnb. Some projects will have you focusing on one particular layer, while many others will require you to move across the stack fluidly.
A Typical Day
- Work with cross functional partners (product managers, legal etc) to design and deliver high-quality products.
- Create paved paths and best practices within the reviews, standards, and insights space.
- Define technical strategy and lead the architecture, build, and launch of solutions for serving reviews flows and providing data to our users.
- Work in areas outside of your usual comfort zone and show motivation for personal growth.
- Influence and align stakeholders across teams and organizations on technical direction, goals, and roadmaps.
- Build efficient and backend solutions that are reliable, performant and scalable.
- Collaborate with team members and cross functional partners to define product definitions and roadmaps
Your Expertise
- 7+ years of full-time work experience in software engineering, information technology, or related domains.
- Proven track record of defining technical direction and owning architecture