Senior Site Reliability Engineer (SRE) - (GCP)

Responsibilities

Monitoring & Observability (Core Focus)

• Own and operate the monitoring and observability stack across on-prem and GCP environments
• Design, build, and maintain Grafana dashboards for infrastructure, Kubernetes, and applications
• Define, tune, and maintain alerts to ensure high signal-to-noise ratio
• Establish observability standards and best practices across teams
• Improve visibility into system health, performance, and reliability

Site Reliability Engineering

• Apply SRE principles to improve availability, performance, and resilience
• Define and track SLIs, SLOs, and error budgets
• Participate in on-call rotations and SEV incident response
• Lead or contribute to incident investigations and root cause analysis (RCA)
• Drive preventative actions to reduce repeat incidents

Kubernetes & Platform Reliability

• Support and monitor Kubernetes environments (GKE and on-prem clusters)
• Monitor cluster health, capacity, and resource utilization
• Troubleshoot platform-level issues impacting application reliability
• Collaborate with Platform and Engineering teams on reliability improvements

Secondary Responsibilities (Backup Application Support)

• Provide L2/L3 application support coverage during support team resource shortages, high-severity incidents (SEVs), peak support periods or escalations
• Triage and troubleshoot application issues using existing runbooks and dashboards
• Collaborate with Application Support and Engineering teams during incidents
• Ensure all actions, findings, and resolutions are documented in ServiceNow (SNOW)