Senior Site Reliability Engineer - Government Cloud

Senior Site Reliability Engineer - Government Cloud

You'll join the team responsible for building and operating the AWS GovCloud environment that brings Tines to federal customers, alongside owning the supporting services and tooling that our government and self-hosted customers rely on. Your focus will be making this environment as repeatable, observable, and assessment-ready as possible, from foundational infrastructure through to the day-to-day operations that keep it healthy.

This role is about more than your individual contributions: you'll have an influential voice in shaping our technical direction, our product, and our culture. We have a hugely supportive and collaborative engineering team that takes great pride in the work we do and the challenges we solve. We're eager to help grow and nurture each other's abilities and also create an environment where we have the ability to do our very best work.

Location

You can work fully remotely from anywhere in the US with a preference for being based in the Greater Boston Area. Here, you can make use of our Tines office space in downtown Boston to meet up with other members of the MA engineering team when you wish.

Due to the nature of this role and associated U.S. Government customer requirements, applicants must be U.S. citizens and must perform work while located within the United States.

What you will be doing

• Building and operating the AWS GovCloud environment that will host Tines for federal customers — from foundational network architecture through to production-ready, assessment-ready infrastructure.
• Designing and implementing repeatable infrastructure-as-code to provision dedicated customer environments.
• Owning the container image pipeline for our government deployment — building, hardening, scanning, and promoting FIPS-compliant images through our CI/CD pipeline using AWS native tooling.
• Identifying and fixing availability risks and monitoring gaps to ensure our government environments stay healthy, observable, and auditable.
• Working closely with our assessment partners to produce the infrastructure documentation, architecture diagrams, and evidence needed for FedRAMP authorization — and being the person who can walk an assessor through every design decision.
• Enabling product engineers to build new features that work seamlessly across our commercial and government environments: observability, logging, and simplifying deployments.
• Defining how we separate compliance-restricted functions from day-to-day engineering operations so the team can ship code and respond to incidents without breaking the security boundary.
• Supporting our self-hosted federal customers operating in our CMMC environment, including handling escalations and complex, long-term issues.