Senior Site Reliability Engineer

Brief Overview

Senior Systems Engineer is an exciting and important role within the Engineering Architecture team at Amwell. The Systems Engineering team supports key infrastructure within Amwell’s data center and cloud environments. Team members work hands-on to support hardware, virtualization platforms, operating systems, and shared network services like storage, mail, monitoring, DNS, identity management, and configuration management. This role places a strong emphasis on infrastructure automation, operational tooling, and scalable systems management. The ideal candidate is passionate about reducing operational complexity through scripting, Infrastructure-as-Code, and automation-driven engineering practices across cloud and on-premise platforms. Amwell systems support Telehealth services used to enable healthcare visits for thousands of patients and providers across the United States and abroad.

Core Responsibilities

• Support production systems on platforms such as ESXi, Azure, AWS, and GCP
• Utilize configuration management tools for scalable and repeatable systems management including Ansible and Puppet
• Design, develop, and maintain automation frameworks, scripts, and operational tooling to improve scalability, reliability, and operational efficiency across infrastructure and platform services.
• Configure, maintain, patch, and troubleshoot Linux operating systems with basic knowledge of Windows operating systems
• Ensure compliance with security and data handling policies to meet PCI, HIPAA, and other standards
• Develop and maintain Infrastructure-as-Code (IaC) solutions using tools such as Terraform, Ansible, and Puppet to support repeatable and standardized deployments.
• Collaborate with peers as an accountable and supportive member of Amwell technology teams
• Participate in 24/7 call rotation and scheduled maintenance tasks

Qualifications

• 5 or more years of experience managing Linux based systems, certifications a plus
• Strong experience with Infrastructure-as-Code and configuration management technologies including Terraform, Ansible, Puppet, or similar automation frameworks.
• Build automation workflows for system provisioning, patch management, monitoring, configuration management, incident response, and operational remediation.
• Experience with on-prem and cloud based virtualization platform compute and storage, such as ESXi, Azure, AWS and GCP
• Experience with Elastics