Senior SAP Support Consultant

Accountabilities:

• • Provide application support to payroll clients through functional advice, guidance, troubleshooting, and appropriate technical activities.
  • Manage incidents, service requests, and change requests through ServiceNow, following ITIL principles and agreed service-level targets.
  • Perform functional analysis and provide guidance on UK and Ireland payroll processing queries.
  • Act as a senior member of the payroll support team, mentoring junior colleagues, facilitating daily stand-ups, and supporting planning and knowledge-transfer activities.
  • Serve as a Single Point of Contact (SPOC) for assigned clients, developing in-depth knowledge of their system configuration and payroll processing cycles.
  • Maintain accurate and up-to-date client documentation following system changes and process updates.
  • Manage change requests from requirements gathering and estimation through unit testing, implementation, and deployment.
  • Provide regular status updates, identify blockers, and communicate progress to support leadership and wider delivery teams.
  • Participate in client-facing calls to provide updates on incidents, resolutions, and ongoing support activities.
  • Investigate and resolve complex SAP Payroll defects involving overtime, social security calculations, legal reporting, allowances, sickness, taxes, posting, payslips, RTI, and other UK-specific payroll requirements.
  • Apply established change and release management practices to ensure reliable and controlled system updates.
  • Manage the testing and implementation of SAP patches, including HRSP and CLC updates.
  • Support End-of-Year and Start-of-Year payroll activities in collaboration with client payroll teams.
  • Contribute to continuous improvement and develop deeper expertise in SAP SuccessFactors Employee Central Payroll (ECP).

  Requirements:

  • Hands-on experience with UK and Ireland SAP Payroll, including schemas, Personnel Calculation Rules (PCRs), wage type creation, basic pay configuration, and related payroll functionality.
  • Proven experience working with SAP Payroll systems in maintenance, troubleshooting, configuration, and application support environments.
  • Experience with SAP SuccessFactors Employee Central Payroll (ECP) is advantageous.
  • Strong understanding of UK and Ireland payroll processes, systems, and relevant legislation.
  • Ability to prioritize and manage work across multiple clients while meeting deadlines and contractual SLA requirements.
  • Strong analytical and problem-solving skills, with exceptional attention to detail.
  • Excellent written, verbal, and presentation skills, with the ability to communicate complex technical matters in clear, business-oriented language.
  • Strong stakeholder management skills and the ability to build effective relationships with clients and colleagues at different levels.
  • Ability to work independently while also contributing effectively within a collaborative team environment.
  • Flexibility to adjust working hours when required to support critical payroll issues or escalations.
  • Experience with systems implementation is beneficial but not mandatory.
  • Strong interest in developing subject-matter expertise in SAP SuccessFactors Employee Central Payroll.
  • Ability to support UK working hours and time-zone requirements.
  • Work authorization in the employing country without requiring current or future visa sponsorship is required.

  Benefits:

  • Remote work opportunity.
  • Competitive total rewards package.
  • Health coverage options.
  • Wellbeing and employee support programs.
  • Retirement benefits.
  • Vacation and sick leave.
  • Maternity, paternity, and adoption leave.
  • Continuing education and professional training.
  • Voluntary benefit options.
  • Opportunities for career growth within a growing global organization.
  • Exposure to international payroll operations and SAP SuccessFactors technologies.
  • Collaborative and inclusive working environment.
  • Opportunity to develop specialized expertise in SAP Payroll and ECP.