Senior Salesforce Administrator

General Summary

The Senior Salesforce Administrator is responsible for leading the ongoing development of our Salesforce deployment. This role works in partnership with functional leaders, cross-functional teams, and SMEs to identify, develop, and deploy new business processes. This role executes on day-to-day configuration, support, maintenance, and improvement of our Customer Relationship Management (CRM) platform.

Mandatory Skills

• Experience with Sales cloud, Service Cloud and experience cloud. Also the number of salesforce users handling in their current organization should be more than 1500+ and experience with deployment tool like Copado or gearset and Github is a must for this role

Essential Duties & Responsibilities

• Provides support to the Business Applications teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Serves as primary system administrator for the Salesforce environment
• Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Completes regular internal system audits and prepares for upgrades
• Manages Salesforce data feeds and other integrations
• Coordinates the evaluation, scope, and completion of new development requests
• Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Manages the training of new users and grows the Salesforce skill set across the organization
• Effectively acts as the liaison between our users, vendors, and the application development teams
• Works independently with members of the user community to define and document development requirements
• Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
• Serves as escalation point for Salesforce related questions and issues
• Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Knowledge, Skills, and/or Abilities Required

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Excellent project management skills and a positive attitude
• Advanced ability to meet deadlines, handle and prioritize simultaneous