Senior Sales Engineer

Solutions Engineering

Solutions Design is a team of highly skilled and influential technical consultants supporting our merchants. Solutions Engineers are trusted partners to the pre and post-sale process internally and externally, serving as technical experts and helping to ensure a smooth transition for our customers on the technical side. This team consults on various industries and business models, playing a critical role in assisting the Sales department to win new business, and designing solutions that the Implementations department can bring to production quickly. This team successful manages and engages with many cross-functional disciplines to provide guidance and improve our tools and resources that lead to faster sales cycles, better products, and happier customers.

The Role

The Sr. Solutions Architect is a senior technical role at the intersection of fraud prevention, machine learning, and enterprise commerce. You will partner with our largest and most strategic merchants from Fortune 500 retailers and global consumer brands to architect technical solutions that address their complex fraud and data challenges.

This role goes far beyond product demos. You will define how Signifyd integrates with new industries and business models, influence our product and data science roadmap, and co-sell alongside Account Executives at the highest tier of our merchant base. You will partner internally with Product and Data Science to design API architectures and surface the data signals that power our ML models.

Your primary home is our Strategic account tier, comprising a handpicked set of named merchants with at least $2B in annual revenue. You will also provide coverage to large Enterprise merchants with over $500M in annual revenue as pipeline and capacity allow. This is a role for someone who thrives at the intersection of deep technical expertise and real strategic influence.

Responsibilities

Strategic Sales Partnership

• Partner with Account Executives to drive the end-to-end sales cycle for Enterprise merchants, serving as the primary technical authority from initial discovery through contract execution.
• Lead executive-level technical presentations and solution design sessions, building credibility with merchant CTOs, VPs of Engineering, and Heads of Product.
• Own the technical validation process, including complex RFPs and high-stakes Proof of Concept (POC) engagements, ensuring a seamless transition from 'technical win' to implementation.

Technical Architecture & API Integration

• Design and architect API integrations tailored to each merchant's industry, business practices and solution requirements.
• Translate merchant requirements across new industries, payment models, and fulfillment operations into detailed integration schema, data flow designs, and data requirements.
• Lead technical discovery with merchant engineering and product teams to define integration scope, data requirements, success criteria.