Senior Sales Engineer, Cognigy

About the Role

As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value.

Key Responsibilities

• Lead discovery and solutioning: Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.
• Tell compelling stories: Deliver customized, high-impact demos and presentations that don't just show product features they paint a vision of what exceptional customer experience looks like.
• Respond to RFIs and RFPs: Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out.
• Drive POVs: Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity.