Senior Rostering Officer (After Hours Service). Permanent Full Time & Permanent Part Time – Location Flexible

About the Organisation

Life Without Barriers creates safe, supportive environments where children and young people can thrive. Working closely with families, carers, and communities, the organisation supports children and families, empowers people with disability and mental health needs, and assists those seeking refuge.

Role Overview

As a Senior Rostering Officer within the National After-Hours Service (NAHS), you will coordinate and optimise the engagement of available employees to meet client requirements and promote a sustainable workforce for Child, Youth & Family Services across Australia outside of standard business hours. You will also provide real-time guidance and mentorship to Roster Officers, including onboarding, training, and professional development.

Employment Details

• Permanent Full Time (x1) and Permanent Part Time – 68 hours (x1)
• Completely flexible, work from home opportunity
• SCHADS level 4

Key Responsibilities

• Develop and maintain staffing rosters in accordance with client needs, funding allocations, budget and award requirements
• Fill shifts impacted by unplanned leave or changes in client support needs
• Communicate and coordinate with stakeholders effectively, particularly in response to schedule/roster changes, roster concerns and complaints
• Work with stakeholders to understand Service Agreements and client needs
• Complete administrative tasks in a timely manner, including call logs and employee schedule changes within relevant systems
• Manage complex rostering matters, escalating to the Operations Manager or National Manager on shift where needed
• Support and mentor Roster Officers with guidance on shift, onboarding, training and professional development

Required Skills & Experience

• Experience in a high-volume rostering or scheduling role, ideally utilising the SCHADS award
• Previous experience in the utilisation of rostering software systems (Microsoft Teams Shifts experience preferred)
• Demonstrated experience providing coaching and mentoring to team members
• Understanding of service delivery within residential Child, Youth & Family services
• Experience managing competing priorities to deliver outcomes within required timeframes
• Confidence to respectfully navigate complex or difficult situations/conversations with stakeholders
• Ability to build and maintain positive and professional relationships with stakeholders

Requirements

Successful candidates will be required to clear probity checks including National Criminal screening.