Senior Revenue Operations Manager
About the role
Department
Revenue Operations
The Role
We're looking for a Senior Revenue Operations Manager to own operations for Customer Success (CS) and Solution Design and Delivery (SD&D), reporting to the Director of Revenue Operations. This is a full-ownership role: you'll be responsible for the strategy, systems, processes, analytics, and enablement for both organizations. You won't just respond to requests; you'll identify what the business needs, bring a recommendation, design a solution that works for the teams involved, build it, and lead the change.
This role is embedded in the business, not supporting it from a distance. You'll work alongside CS and SD&D leadership, join their team calls, and own the operational roadmap for both organizations. If you thrive working directly with post-sales leaders, enjoy presenting your work, and want to understand the business deeply enough to have opinions about it, this role will feel natural.
Business Outcomes
- Increased net revenue retention (NRR) through proactive customer health monitoring, streamlined renewal and upsell workflows, and reduced preventable churn
- Decreased time to go live and fewer implementation cancellations through optimized SD&D scoping and onboarding risk signal detection
- Year 1 Revenue pacing at or above budget, driven by accurate implementation milestone tracking and early identification of at-risk accounts
- Improved visibility into churn risk, expansion opportunity, and post-sales performance for CS and SD&D leadership
- Bookings accuracy consistently at or above 85%
- Reduced operational overhead through automation of manual, recurring tasks and consolidation of cross-functional signal delivery
Responsibilities
CS Operations: Own CS operations end to end: account health monitoring and alerting, renewal and expansion workflows, lifecycle process design, and book-of-business management and hygiene
SD&D Operations: Own SD&D operational infrastructure in Salesforce: implementation tracking, milestone forecasting, onboarding risk signal detection, and Sales-to-post-sales handoff workflows
Analytics & Reporting: Build and maintain the analytics and reporting infrastructure CS and SD&D leadership rely on, including notification and signal delivery systems