Senior Researcher

Accountabilities:

• • Plan and execute research studies from initial study design through analysis and final stakeholder readouts within client engagements.
  • Apply a broad range of qualitative and quantitative methods, including generative interviews, contextual inquiry, concept testing, usability validation, surveys, literature reviews, competitive research, and market analysis.
  • Recommend the most appropriate research methodology for each business or product question, while constructively challenging approaches that may not adequately address the underlying research need.
  • Manage research operations, including participant recruiting and screening, scheduling, incentives, consent processes, and maintaining organized research repositories.
  • Synthesize research findings into clear, well-supported insights and recommendations that product and design teams can act upon.
  • Present research outcomes to client stakeholders, clearly explaining methodology, limitations, confidence levels, and implications for decision-making.
  • Contribute to service blueprints, journey maps, and other strategic artifacts that connect research insights with product and service opportunities.
  • Participate in discovery workshops and collaborative working sessions, progressively taking on greater facilitation and leadership responsibilities.
  • Use AI-assisted tools to accelerate desk research, synthesis, analysis, and reporting while maintaining strong analytical rigor and research quality.
  • Partner with designers and less experienced researchers on moderation, note-taking, synthesis, and other research activities.
  • Contribute to internal research standards, methodologies, best practices, and shared research libraries.

  Requirements

  • 5+ years of experience in user research, design research, or a closely related discipline.
  • Strong hands-on expertise in qualitative research methods, combined with working knowledge of quantitative approaches such as survey design and analysis.
  • A portfolio or set of case studies demonstrating how research findings influenced meaningful product, service, or design outcomes.
  • Experience presenting research findings to client or senior stakeholders and confidently explaining research methodology and methodological trade-offs.
  • Proven ability to work within cross-functional product teams alongside designers, product owners, engineers, and other stakeholders.
  • Familiarity with service design practices and artifacts, including journey maps, service blueprints, and related frameworks.
  • Experience in consulting, agency, or multi-client environments is preferred but not required.
  • Familiarity with research and usability testing platforms, research repositories, participant recruitment processes, and participant privacy practices.
  • Ability to navigate ambiguity and adapt research plans when timelines, participant access, priorities, or project scope change.
  • Excellent written and verbal communication skills, with the ability to frame research findings appropriately for different audiences.
  • Strong analytical judgment, curiosity, collaboration skills, and attention to evidence and research quality.
  • Must be a U.S. citizen or permanent resident and able to work in the United States without visa sponsorship.

  Benefits

  • Opportunity to work on research initiatives that directly influence product and service decisions for enterprise clients.
  • Embedded collaboration within multidisciplinary teams spanning research, design, product, and engineering.
  • Strong opportunity to deepen client-facing, consulting, facilitation, and strategic research capabilities.
  • Exposure to varied research challenges and mixed-method approaches across client engagements.
  • Opportunity to use AI-assisted research tools to improve efficiency while maintaining rigorous research standards.
  • Collaboration with experienced research and design leadership, along with opportunities to mentor and support less experienced researchers.
  • Fully U.S.-based opportunity with eligibility limited to U.S. citizens and permanent residents who do not require visa sponsorship.
  • The source posting does not specify a salary range or additional formal benefits.