Veeamsoftware
Senior Renewals Operations Manager, Customer Support
supportfull-timeRemote, Costa Rica
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
Role Overview
The Senior Renewals Operations Manager, Customer Support is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Customer Technical Support organization. Acting as a key operational partner to the VP of Customer Technical Support, this role owns the end-to-end Technical Support Engineer (TSE) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.
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