Senior Quality Assurance Analyst

Accountabilities

• • Design comprehensive test coverage and scenarios ahead of UAT, ensuring solutions address customer needs rather than only individual feature specifications.
  • Collaborate with developers and product managers throughout the SDLC to clarify requirements, identify gaps early, and establish clear acceptance criteria.
  • Translate business, product, design, and data requirements from documents such as URDs, PRDs, and HLDs into structured test plans.
  • Recommend which testing areas should be automated and explain the rationale, partnering closely with automation developers to shape effective coverage.
  • Review automation results, investigate failures, identify coverage gaps, and communicate testing priorities to relevant stakeholders.
  • Coordinate testing priorities with Delivery leadership and project stakeholders based on client requirements, business impact, and risk.
  • Own tactical bug triage during pre-UAT and UAT, coordinating tickets, tracking resolutions, and serving as a key point of contact for client-reported issues.
  • Investigate defects across multiple systems, teams, and components to identify root causes and ensure issues are properly understood and resolved.
  • Execute and review functional and end-to-end tests using appropriate test management and technical tools.
  • Provide clear reporting on testing progress, automation suitability, outstanding risks, and coverage gaps.
  • Contribute to broader test strategy, quality processes, documentation, and workflow improvements rather than focusing solely on test execution.
  • Use AI tools to improve productivity, automate repetitive work, and strengthen day-to-day QA activities.

  Requirements

  • 5+ years of QA experience in a senior quality role, ideally testing SaaS or cloud-based applications within a modern software development environment.
  • Strong end-to-end and functional testing experience, with the ability to assess products from the customer's perspective as well as against documented requirements.
  • Deep understanding of the software development lifecycle and the role of Quality Engineering within an Agile development process.
  • Proven ability to investigate complex, cross-module issues and trace problems across multiple systems or teams to determine root causes.
  • Experience coordinating testing activities during high-visibility periods such as pre-UAT and UAT, including ticket management, status reporting, prioritization, and resolution tracking.
  • Mandatory experience with API testing using Postman; the role is technical but does not require advanced hands-on coding.
  • Comfortable reviewing automation execution results and investigating failures, including CI/CD pipeline runs such as GitHub Actions, to understand coverage and identify gaps.
  • Familiarity with tools and technologies such as Playwright, Postman, Datadog, Docker, ArgoCD, GitHub, TypeScript, and MySQL is beneficial.
  • Strong Agile mindset and comfort working within rapid release cycles and changing priorities.
  • Excellent analytical and problem-solving skills, with the ability to assess risks and make sound coverage decisions.
  • Strong communication and stakeholder management skills, with the confidence to collaborate across Product, Engineering, Delivery, and client teams.
  • Comfortable working with PRDs and other product documentation and understanding their importance in testing, sign-off, and approval.
  • Proactive, collaborative, and comfortable working with ambiguity while creating clarity and moving initiatives forward.
  • Willingness to incorporate AI tools into daily work and explore practical ways to improve QA efficiency.
  • Some coding experience or interest in developing coding skills is an advantage and may support progression toward an automation-focused career path.

  Benefits

  • Remote-first position open to candidates anywhere in Canada, with a strong preference for those able to work Eastern Time hours.
  • Comprehensive extended health, dental, and vision coverage, including 100% drug coverage.
  • $1,500 annual Health & Wellness Spending Account for eligible wellness and healthcare expenses.
  • Four weeks of vacation plus eight personal floater days.
  • Group RRSP/DPSP retirement savings plan with competitive employer-matching contributions.
  • Access to telemedicine services through Dialogue and coverage for licensed practitioner services.
  • Maternity and parental leave top-up programs to support growing families.
  • Opportunity to develop along an automation engineering or QA coordination and test leadership career path.
  • Professional growth opportunities within a fast-paced SaaS and technology environment.
  • Culture focused on collaboration, innovation, continuous improvement, and meaningful customer impact.
  • Strong emphasis on responsible AI adoption, with support for using AI to automate repetitive work and improve productivity.
  • Inclusive workplace committed to diversity, equity, inclusion, and belonging.