Senior Project Engineer (M365, Network and Backup)

About the Role

We are seeking a senior, hands-on Project Engineer to support both managed backup operations and technical project delivery across backup, infrastructure, Microsoft 365, cybersecurity, and compliance environments. This hybrid role is suited to an experienced MSP engineer who can take ownership of technical work, manage complex escalations, and deliver projects with a careful, safety-first approach.

You will work across Veeam backup environments, Microsoft 365, Essential Eight uplift initiatives, infrastructure, endpoint, and disaster recovery projects. You will also contribute to automation and process improvement, using scripting and technical insight to resolve recurring issues and create scalable solutions.

About the Client

You will be working with a specialist technology provider focused on managed backup services for MSPs, helping them maintain reliable, recoverable, and well-managed client environments. The organisation combines technical expertise with a strong focus on backup reliability, monitoring, restore testing, and emergency recovery.

The role also supports a technology consultancy delivering Microsoft 365, compliance, cybersecurity, and infrastructure projects. Together, the businesses provide practical technical solutions with a strong emphasis on reliability, risk management, and continuous improvement.

Ideal Profile

Experience & Technical Expertise

Senior-level experience within an MSP, IT service provider, backup, infrastructure, or project engineering environment

Strong Veeam experience, with the ability to confidently support and discuss backup solutions with technical stakeholders

Strong Microsoft 365 administration experience across security, compliance, identity, and client environment uplift

Experience with Essential Eight uplift projects or similar cybersecurity and compliance frameworks

Strong understanding of hypervisors, infrastructure, endpoints, backup, and disaster recovery

Proven ability to independently own technical work and manage priorities within a small technical team

Strong troubleshooting skills with a disciplined approach to risk, rollback planning, and client impact

Technical Stack

Veeam backup technologies

Microsoft 365 administration and support

Microsoft security, compliance, identity, and endpoint services

Windows environments and general infrastructure

Hypervisors and virtualisation platforms

PowerShell scripting and automation

Bash scripting for macOS or Linux-style automation where required

Backup monitoring, restore testing, disaster recovery, and technical escalation workflows

Preferred Experience

Halo PSA experience

Dropsuite or Microsoft 365 backup platform experience

Pre-sales confidence and the ability to contribute to technical sales conversations

Development-minded approach to workflows, logic, and automation opportunities

Exposure to JavaScript or .NET

Experience supporting ISO readiness or compliance documentation

Police clearance or willingness to complete background checks where required

Soft Skills & Attributes

High level of ownership, accountability, and professional maturity

Safety-first mindset with a preference for confident, well-considered technical decisions over speed

Strong customer service orientation and ability to work effectively with MSP clients and engineers

Self-motivated, proactive, and comfortable working independently

Curious and improvement-focused with a strong interest in automation

Calm under pressure and capable of making sound decisions during incidents

Clear communicator who asks the right questions and confirms scope before acting

Collaborative, practical, and able to build trust quickly

Responsibilities

Backup, Recovery & Managed Services

Support managed Veeam backup services across MSP client environments

Monitor, investigate, and resolve backup and restore issues

Support restore verification, backup reliability, issue remediation, and emergency recovery activities

Communicate confidently with MSP engineers and technical stakeholders

Maintain accurate technical records, escalation notes, and client-facing information

Project Engineering & Consultancy

Deliver technical projects covering Microsoft 365, infrastructure, compliance, and client environment improvements

Support Essential Eight maturity uplift initiatives and apply practical cybersecurity and compliance knowledge

Plan and implement technical changes with appropriate consideration of scope, risk, rollback options, and client impact

Work independently while escalating appropriately when additional technical input is required

Contribute to project planning, implementation documentation, and post-project handovers

Microsoft 365, Infrastructure & Endpoint Support

Support Microsoft 365 environments across identity, security, compliance, and administration

Troubleshoot complex Microsoft 365, endpoint, infrastructure, backup, and hypervisor issues

Manage both complex escalations and day-to-day technical support requirements

Support Windows and macOS environments, including endpoint administration and troubleshooting

Assist with client onboarding, environment reviews, and technical recommendations

Automation & Continuous Improvement

Identify recurring technical issues and develop scalable solutions

Use PowerShell and, where relevant, Bash to automate detection, remediation, reporting, and repeatable processes

Identify opportunities to permanently resolve recurring problems across client environments

Contribute to process improvement, backend automation, and operational efficiency initiatives

Collaborate with the wider technical team to turn technical logic into repeatable workflows and automation

Client, MSP & Pre-Sales Support

Engage professionally with MSP clients, technical contacts, and internal stakeholders

Provide clear technical explanations and progress updates during projects, support activities, and escalations

Contribute to technical pre-sales discussions and explain proposed solutions clearly

Represent the organisation professionally during client meetings and technical discussions

Maintain high standards across tickets, documentation, and technical communication

How we take care of our team

💰 Get paid in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

🩺 Generous OPD coverage from doctor visits to all your medical needs

🏡 Home office setup allowance to build your ideal workspace

🌐 Internet allowance to keep you connected

💪 Gym & wellness allowance to stay fit and balanced

🎉 Work hard, play hard – regular team events & engagement activities

🧠 Diji Assist – Mental health & counseling support when you need it

📚 We invest in you – reimbursement for industry certifications

🗣️ Open-door culture – your ideas and feedback always matter

🌍 Flexible work – home or office, wherever you do your best work

🏆 Rewards & recognition that actually recognize you

🥳 Great christmas & financial year-end parties to unwind with your loved ones