Senior Programme Manager

About Trove Recommerce

Brands lose billions each year to returns, excess inventory, and non-new product. Trove transforms that liability into a growth engine.

We provide the software and operational infrastructure that enables leading brands to recover value from non-new inventory like returns and pre-loved goods through resale, trade-in, repair, and warranty claims. Brands including Canada Goose, Patagonia, Michael Kors, Carhartt, BÉIS, and Steve Madden rely on Trove to power returns management, resale sites, reverse logistics, and value-added services across North America and Europe. By integrating into complex retail ecosystems, Trove helps brands maximize recovery, acquire new customers, deepen loyalty, and drive sustainable growth.

Trove is a Certified B Corporation headquartered in the U.S., with a European office in Berlin.

The Role

As our Senior Programme Manager for Europe, you will bridge the gap between technical delivery, long-term partner success, and financial compliance. You will be instrumental in launching new brand programs and ensuring they thrive within the European market. This multifaceted role requires a blend of project management, client-facing diplomacy, and a solid understanding of financial reporting as directed by our global finance team.

What You’ll Do

1. Product & Program Implementations

• Support the end-to-end onboarding of new brand partners, translating their unique needs into Trove’s technical and operational workflows.
• Coordinate across technical and logistical teams to ensure software integrations (e.g., Shopify, ERP systems like M3) and 3PL setups are executed flawlessly.
• Develop documentation and standard operating procedures (SOPs) to support new partner integrations.

2. Account Management

• Serve as the primary point of contact for European brand partners, building trust and managing long-term strategic relationships.
• Navigate complex stakeholder environments, facilitating discussions on everything from carrier rates and packaging to marketing statements and program expansion.
• Proactively identify risks and opportunities to scale partner programs across EMEA.

3. Financial Coordination

• Execute financial tasks and reporting under the direction of the US Finance Team to ensure alignment with global standards.
• Support the transition and validation of business models, such as moving from principal to agent models for net revenue recognition.

Experience You Bring

• Professional Background: Minimum 6+ years in account management, project management, or implementation within the e-commerce or SaaS sectors.
• Sector Expertise: Proven experience in e-commerce project management is essential.
• Financial Literacy: Comfortable with financial tasks, reporting, and coordinating with international finance departments.
• Technical Savvy: Understanding of e-commerce platforms, warehouse management software, and data integration.
• Soft Skills: Exceptional communication skills in German and English; ability to manage multiple workstreams simultaneously.

Requirements

• Applicants must reside in Germany and hold a valid German work permit.
• Ideally based in or near Berlin to facilitate collaboration with our European headquarters.
• Available to start from July 2026.

Why Work Here?

• Flexible Remote Workplace - Trove’s flexible schedule and remote workplace allows employees more freedom in their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs.
• Time to Relax: 28 vacation days plus one extra day per year on the team.
• We offer a Monthly Budget