Senior Programmatic Account Manager

What You’ll Do

As a Senior Technical Programmatic Account Manager at DV, you will be the primary point of contact for Scibids clients post-sale. You will oversee the execution and performance of both pilot and business-as-usual (BAU) campaigns, ensuring seamless client experience, strong campaign results, and continuous growth through upselling opportunities. You’ll work closely with Sales and Presales teams to deliver a cohesive customer journey and act as the voice of the client within DV.

On a day to day basis, your responsibilities will specifically include:

• Campaign Management
  • Leveraging Scibids AI technology, manage Pilot campaigns during testing phase & BAU campaigns after client is scaled.
  • Monitor and troubleshoot campaign setup and performance within DSPs and ensure campaigns run effectively and smoothly.
• Client Communication & Relationship Building
  • Be the main point of contact for assigned clients, providing day-to-day support.
  • Maintain consistent client communication to ensure satisfaction and address any questions or concerns.
  • Provide general education, campaign insights and performance recommendations regularly.
• Internal Collaboration
  • Collaborating closely with the Pre-Sales team on net new clients to help ensure seamless onboarding and enhancing campaign setups.
  • Working with the Scibids solutions team to get answers, debug issues and solve potential roadblocks.
  • Liaise with internal Scibids and DV stakeholders like Sales and Client Partner teams.
• Reporting & Analysis
  • Lead performance impact review sessions, campaign wrap-ups & standard reporting, proving the ROI of Scibids & why we are a focal point of their plan.
  • Analyze key performance metrics and provide strategic optimization suggestions and new ideas based on results.
• Upselling & Growth
  • Strategize & upsell to grow and develop existing client business and win net new business.
  • Contribute to the scaling of successful pilots into BAU engagements and identify opportunities for campaign expansion and recommend new insertion orders.
  • Introduce clients to new Scibids product features and enhancements.

Who You Are

• Professional experience (3 to 5 years) in programmatic trading, analytics or customer success/account manager team in the programmatic space
• Has experience in at least 2 of the following DSP’s DV360, The Trade Desk, Xandr, Amazon or Yahoo. Meta & Google Ads also beneficial.
• Strong written and verbal communication skills
• Detail-oriented with an ability to prioritize projects/tasks simultaneously and to completion
• A can-do attitude