Senior Program Manager- Clinical Innovation
About the role
Opportunity
We are seeking a clinically-informed, operationally-minded Senior Manager to own the end-to-end design and implementation of care models for Twin's most strategic clients. Reporting to the Senior Director of Clinical Performance and Innovation, this role is responsible for bringing new care models to life, from early discovery through pilot, launch, and steady-state performance management. These programs will be built with the member and client in mind, including health systems, integrated delivery networks, Medicare Advantage plans, and new product lines. You will be the connective tissue across the organization, corralling clinical operations, implementation, product, technology, finance, and senior leadership around a shared vision of success for each program.
Responsibilities
- Own end-to-end program design and operational strategy for new care model implementations, from discovery and design through pilot, launch, and post-launch management. These programs span new client partnerships, new program types (e.g., hypertension), and adaptations of existing care models.
- Design operationally sound care models for new clients by understanding their member population, existing care infrastructure, and strategic priorities. Translate that understanding into scalable workflow design, care team structures, member engagement strategies, and success metrics.
- Manage operational implementation in real time: anticipate operational bottlenecks, diagnose issues as they emerge during pilot and launch, and drive solutions. This requires hands-on problem-solving, not step-back oversight.
- Lead cross-functional collaboration across in partnership with clinical operations, implementation, product, technology, finance, and senior leadership to align on implementation approach, resolve tradeoffs, and keep initiatives moving forward.
- Serve as a primary internal point of contact for strategic client partners, including health systems, integrated delivery networks, and Medicare Advantage plans, during