Senior Program Manager

About the role

Business results are the job. Program and project management are the tools. As a Program Manager, Business Solutions, you'll own outcomes across our health and welfare benefits administration business: revenue, retention, cost, scale, and client satisfaction. You'll use whatever combination of planning, execution, influence, and hands-on work it takes to deliver them. AI is part of that toolkit, not a side project.

What you'll own

• A portfolio of high-stakes programs tied to financial and operational outcomes: revenue generation, cost optimization, client retention, and platform scale.
• The business result. You'll build and manage timelines, milestones, and deliverables. You'll change the plan when that's what hits the result.
• Executive communication on how your programs are performing, what's at risk, and what the business should do about it.
• Cross-functional execution across Product, Technology, Service Delivery, Operations, and Finance.
• Hands-on problem solving when the outcome demands it. You build solutions yourself rather than wait, whether that's standing up an AI agent, designing a new process, or stepping into adjacent work outside your lane.
• Operational and process improvement across how benefits are delivered at scale.

How you'll operate

The Program Managers who thrive here share a few common habits:

• Lead with the business result. Revenue, retention, cost, scale, and client satisfaction are the language of this role.
• Own what you don't own. Look across the silos and push for action when no one else is. Get names, commitments, and follow-ups.
• Look around corners. Anticipate what's coming before it arrives. Bring a recommendation, not just a problem.
• Use AI as a force multiplier. Build agents, skills, and automation into how you work. The expectation is more impact, not more hours.
• Make the news. Bring ideas even when you're not the SME. Keep asking questions until things make sense.
• Roll with the pace. Direction shifts fast here. Expect feedback, iteration, and the occasional restart.

What you bring

Required:

• 8+ years of direct experience in health and welfare benefits administration.