Nice

Senior Professional Services Engineer

supportfull-timeUnited Kingdom - Remote

SALARY

Not listed

WORK TYPE

remote

JOB TYPE

full-time

INDUSTRY

general

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About the role

About the Role

The Senior Professional Services Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around Nice CXone products, the contact centre industry, and other contact centre ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others.

Responsibilities

Managing customer expectations and satisfaction
Configuring Nice CXone products based on best practices and customer requirements
Coordinating inter-departmental activities within Nice CXone
Tracking time and status within Nice CXone systems
Performing technical and business tasks depending on project deployment

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