Nice
Senior Professional Services Engineer
supportfull-timeUnited Kingdom - Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
About the Role
The Senior Professional Services Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around Nice CXone products, the contact centre industry, and other contact centre ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others.
Responsibilities
- Managing customer expectations and satisfaction
- Configuring Nice CXone products based on best practices and customer requirements
- Coordinating inter-departmental activities within Nice CXone
- Tracking time and status within Nice CXone systems
- Performing technical and business tasks depending on project deployment
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