Senior Product (UX) Designer

About Mark43

Mark43’s mission is to empower communities and their governments with modern technologies that improve the safety and quality of life for all. We are a cloud-based public safety platform and design powerful, scalable, and elegant software products that set a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

Role Overview

Product Designers at Mark43 lead strategically, integrate various systems, champion design ideation, simplify complex workflows by collaborating with stakeholders, advocate for users, and deliver impactful designs for direct users in law enforcement agencies. You will be focusing on one product area, but have an impact on a breadth of various product areas including Computer Aided Dispatch, Records Management, Advanced Analytics/Insights, and mobile applications. We’re looking to have a designer with 7+ years of professional software product design experience, including deep and demonstrable expertise in managing their work autonomously.

Key Responsibilities

• You will own the 0-1 product design process by conducting research, designing solutions from insights, iterating based on data, and collaborating closely with product and engineering to deliver best-in-class products.
• You will collaborate with cross-functional teams to facilitate design thinking and innovation.
• You will lead design solutions for law enforcement, EMS, firefighters, other first responders, and 911 dispatchers. The design focus will be on enhancing public safety, improving their focus, and minimizing cognitive load through effective information design, intuitive visual designs, dynamic animations, and responsive feedback mechanisms.
• You will design across devices—ranging from multi-panel workstations to in-vehicle laptops, tablets, and mobile apps across various environments. Experience with responsive design, map interactions, and multimodality is nice to have.
• You will proactively standardize design across the team for conducting feedback, planning roadmaps, and supporting engineering to drive the work forward.
• You will present design solutions to our customers and leadership teams, actively seeking feedback, and iterating quickly.
• You care deeply about product craftsmanship while efficiently prioritizing and completing design tasks, e.g., in Figma, and contribute to design systems and consistent pattern libraries.
• You will drive AI/ML across the product portfolio, from adoption in design methodologies to advancing adoption in the product.
• You will guide discovery ownership process including understanding the problem, conducting user research, generating ideas, collaborating cross-functionally and maintain design consistency.

Must Have

• 7+ years of professional product design experience
• 3+ years of designing complex enterprise SaaS products
• Experience leading qualitative and quantitative UI/UX/user research
• Experience with end-to-end design and shipping products
• Ability to work in a fast-paced environment

Nice to Have

• Experience working in law-enforcement, fire, or EMS software is a plus
• Experience co-designing with customers
• Experience designing AI/ML features