Senior Product Solutions Manager, Health Plans

Responsibilities

• Health Plan Solution Strategy: Define and execute the roadmap for Health Plan-specific solution packages, ensuring our products meet the unique configuration and integration requirements of large payers.
• Onboarding & Lifecycle Growth: Lead the technical and operational onboarding of new Health Plan partners, ensuring a seamless implementation of eligibility, SSO, and data reporting workflows.
• Clinical Evidence Loop: Partner with Product Science, Clinical, and Data teams to ensure our solutions demonstrate clear clinical impact (e.g., PHQ/GAD trends) and ROI, providing the evidence health plans need for program renewal.
• Partner-Specific Configurations: Serve as the product expert for Health Plan requirements, identifying which features should be standardized vs. customized, and maintaining a scalable configuration framework.
• Cross-Functional Orchestration: Lead the coordination between Sales, Customer Success, Clinical, and Engineering to ensure we deliver consistent, high-quality experiences that drive member retention within payer-sponsored populations.
• Reporting & Analytics: Own the reporting surfaces for Health Plan partners, ensuring visibility into population health metrics, engagement signals, and clinical outcomes.

Required Skills

• 3-5+ years of experience in Product Management, Solutions Architecture, Program Management, or Sales Engineering in B2B2C, health tech, or payer/provider environments.
• Deep understanding of health plan eligibility systems, HIEs, or clinical data interoperability (e.g., FHIR, HIPAA environments).
• Proven track record of managing complex, cross-functional product launches or technical implementations with external stakeholders.
• Strong analytical fluency and ability to translate clinical and engagement data into actionable value narratives for commercial partners.
• Exceptional communication skills; able to translate technical platform constraints into business-friendly language.

Preferred Skills

• Experience in healthcare, B2B2C, or regulated environments
• Familiarity with eligibility systems, data integrations, or interoperability (e.g., HIEs, payer systems)
• Experience supporting B2B or enterprise onboarding workflows
• Exposure to admin tools, configuration systems, or platform UX
• Passion for mental health and Headspace’s mission