Senior Product Marketing Manager, Core

Who We Are

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.

Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.

Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

What you'll do

As Senior PMM for the Core segment, you will own go-to-market strategy for Pindrop's voice authentication and fraud prevention solutions targeting large enterprise contact centers in financial services, insurance, and more. You will work directly with demand generation, sales, and product to build and execute the Core growth strategy and plan.

• Own product positioning, messaging, and competitive differentiation for Pindrop Passport (authentication), Pindrop Protect (fraud detection), and Fraud Assist (GenAI-powered fraud investigation) in the Core segment.
• Lead launches of new features and platform capabilities for Core buyers, building messaging, proof points, and enablement that translate complex AI and biometric technology into business outcomes.
• Build and maintain buyer persona documentation and competitive landscape for Core decision-makers: CISO, CTO, CIO, VP Contact Center Operations, and Head of Identity.
• Develop and maintain a full sales enablement suite for the Core FSI motion: battle cards, competitive playbooks, demo scripts, ROI models, technical deep-dives, and vertical-specific one-pagers.
• Write and edit marketing copy and content across the funnel — website pages, solution briefs, email sequences, blog posts, executive thought leadership, and event materials, maintaining Pindrop's evidence-led, AI-authority brand voice.
• Partner with the growth marketing team to develop messaging and content that fuels full-funnel pipeline programs and ecosystem and ABM plays with Sales and Partners.
• Lead competitive intelligence for the voice biometrics, IVR security, and contact center authentication market, including analysis of key competitors, emerging threats, and market positioning shifts.
• Build customer success stories and case studies for the Core products, quantifying outcomes in authentication accuracy, fraud reduction, handle time, and operational cost.
• Collaborate with the AR function to ensure Core product narrative is accurately reflected in Gartner and Forrester coverage, including Magic Quadrant and relevant market guides.
• Contribute research, proof points, and thought leadership angles to the quarterly Pindrop editorial plan.
• Lead Pindrop’s agile pod model for Core GTM motion.

Who you are

• You have a strong command of the enterprise contact center and authentication market. You know the buyers, the buying cycle, and the competitive set, and you can navigate a complex multi-stakeholder deal in FSI.
• You can handle technical depth: voice biometrics, IVR security, SIP-layer signals, Phoneprint, without losing the business narrative when you are presenting to a CISO or contact center VP.
• You are a clear, compelling writer. You move from a technical integration brief to a C-suite one-pager to website copy with the same precision and impact.