Senior Product Manager (Training)

About the Role

As the Senior Product Manager for Employee Training, you'll own — genuinely own — one of 7shifts' newest and most strategically important product pillars: bringing structured, engaging training directly into the app that restaurant teams already use every day. This isn't a role where "ownership" means running standups and writing tickets. It means you feel the weight of whether operators actually adopt this product, whether employees complete their training, and whether this becomes a durable business, not just a shipped feature. This is also a role for a PM who thinks natively in AI, not as a power user who prompts their way through tasks, but as someone who understands how AI changes what's possible at the product level. You'll use AI to compress your own discovery cycles, build workflows that multiply the squad's capacity, and make intelligent, AI-powered features the backbone of the product itself.

You'll help restaurant operators replace binders, spreadsheets, and disjointed point solutions with a single place where employees can prepare for their shifts and managers can build, assign, and track training content with confidence. This role spans the full product lifecycle, from AI-assisted course creation and employee engagement to completion tracking and manager reporting. You'll balance the needs of time-pressed operators, hourly employees on mobile devices, and the business goals of growing a new product area from early adoption to scale. Reporting to the SVP, Product, you'll work closely with Engineering, Design, Product Marketing, and Data to move work from discovery through delivery — and you'll be responsible for what happens after it ships.

What you’ll do

• Set the vision and roadmap for the Employee Training product by staying close to restaurant operators, synthesizing customer research, and making clear tradeoff decisions that keep the team focused on what matters most
• Make AI capabilities a core part of the product, not a feature addition, by partnering with Engineering and Design to ship intelligent course creation, personalization, and manager insights that save operators real time
• Use AI to accelerate the team's discovery and delivery cycles. You'll build repeatable, AI-led workflows for research synthesis, customer interview analysis, PRD writing, and competitive monitoring so the squad moves faster without sacrificing quality. You'll prototype with AI tools to validate ideas with your designer before they become engineering work
• Turn ambiguous problems into clear, prioritized work by defining success metrics upfront, tracking outcomes post-launch, and using what you learn to drive the next iteration
• Connect the dots across Engineering, Design, Data, and Marketing so that what gets built is technically sound, well-positioned, and actually adopted on the restaurant floor

What you bring

• You've worked in B2B SaaS and understand what it takes to build for operators who need simple, reliable tools that work in fast-moving, high-pressure environments
• You've taken a product or feature from zero to initial customers and kept improving it post-launch, and you can point to outcomes, not just the fact that it shipped
• You've owned a roadmap end-to-end, making prioritization calls that connect day-to-day work to business goals