Senior Product Manager, Servicing
About the role
About Nesto Cloud
Canada's leading mortgage technology company managing $73B+ CAD in residential and commercial mortgages with 1,000+ team members across 12 offices nationwide. Nesto is a Deloitte Fast 50 company (3 years in a row), named Canadian Rocketship 2025, and CLA Lending Company of the Year for 4 consecutive years.
The Role
Senior Product Manager for the Servicing stream, responsible for the post-funding mortgage journey. You will help shape and own a specific servicing substream, working closely with the stream lead to define focus areas based on your strengths, team needs, and opportunities to improve borrower and agent experience.
Key Responsibilities
- Act as a primary servicing subject matter expert with deep understanding of end-to-end servicing processes, operational realities, and regulatory requirements
- Define and own the product vision, roadmap, and prioritization for your area, reflecting servicing needs, operational efficiency, risk controls, and compliance
- Identify and assess the impact of new servicing features, policy changes, regulatory updates, and workflow improvements
- Work closely with engineering, design, QA, operations, compliance, and support teams to validate solutions and ensure alignment with servicing best practices
- Support backlog refinement by prioritizing servicing-related epics and stories
About the Servicing Stream
The product area responsible for the post-funding mortgage journey, including borrower self-serve experiences, agent-facing servicing tools, payment and prepayment workflows, renewals, payouts, statements, fees, exceptions management, and core servicing operations.
Why Join
- Hypergrowth company with industry leadership and credibility
- Work with top developers, AI engineers, and mortgage experts across Canada
- Modern tech stack and development framework designed to accelerate your career
- Entrepreneurial culture built on trust, speed, ambition, collaboration, and client obsession
- Opportunity to build technology that reshapes the mortgage industry