Senior Product Manager, Retrieval Operations

Senior Product Manager, Retrieval Operations

As a Senior Product Manager on the Outreach team within Payer Data Product, you will lead product strategy and execution, driving a technology-first approach to outreach to Providers via internal operations teams. This includes investments in intuitive internal user experiences for our agents and operators, data-driven insights, and AI-enabled workflows that empower our operations teams to engage with Providers more efficiently and at scale — with a focus on driving efficiency, scalability, and transparency in the retrieval of medical data.

The Impact You Will Make

You will set the vision for what success looks like, determine how to use the organization's resources to get there, and drive execution by motivating and hands-on doing. You will:

• Set the vision for your product by outlining the customer need, how we solve the problem, and how this will evolve in 3 months, 1 year, and 5 years from now.
• Be customer-centric by obsessing about solving the customer's problem. You engage with customers and customer-facing teams on a daily basis and see shipping features as just one tool in your toolkit.
• Be decisive by identifying current and future areas of ambiguity and providing direction along with reasoning and analysis. Others see you as a source of authority, reinforced by your exceptional judgment on a range of issues, including business, technical and organizational and an ability to articulate your perspective effectively.
• Drive execution by writing great product documentation, including a recurring roadmap and business cases, that provide clarity and motivation for what we need to build. You will be noted for your ability to generate workable solutions, avoid potholes, take good ideas from wherever they come, all anchored by a complete understanding of the systems your product touches and the ways in which they are used in practice. As part of the requirement development process, you know how to lead discussions and bring others along with you.
• Drive adoption by working closely across an organization. You add value to this process by removing objections and roadblocks; you get value from this process by getting a firsthand view of how the product is received.
• Be a leader through example and attitude.

What You Will Bring to the Table

• You have 5+ years in a product management, product strategy or a similar role ideally at a B2B health tech or health care company. Bonus points if you have experience building and managing call center products, healthcare data workflows or other high-volume, operations-focused systems.
• You are thoughtful about your work, knowing when to zoom in on details and zoom out on the bigger picture. You love understanding the reasons behind decisions and raise creative solutions in solving problems.
• You are highly organized and are able to keep track of multiple threads easily. Team members are confident in a product outcome when they know you're owning it.