Senior Product Manager - Payments Platform

WHO WE ARE

ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive.

Our vision is simple: building change through the power of people. Since our founding, we’ve been building innovative solutions to revolutionize grassroots fundraising – if you’ve donated to a Democratic campaign or a progressive organization online, you’ve probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups — from local candidates to national movements — mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy.

THE OPPORTUNITY

ActBlue is seeking a Senior Product Manager to own and evolve critical components of our payments platform—the infrastructure responsible for moving money across the Democratic fundraising ecosystem.

ActBlue processes millions of contributions that power campaigns and progressive causes across the United States. The systems behind these contributions must operate with high reliability, financial correctness, and regulatory compliance under real-world fundraising conditions.

The Payments Platform team builds and operates the core infrastructure that enables money movement across ActBlue’s platform. This includes payment initiation, authorization, settlement, reconciliation, refunds, chargebacks, and disbursements, as well as the financial data systems that ensure funds move securely and accurately from donors to campaigns.

These systems integrate with external payment processors, card networks, fraud and compliance services, and internal platform services used across ActBlue’s product ecosystem.

As a Senior Product Manager, you will partner closely with Engineering, Finance, Payments Operations & Fraud, Account Operations, Legal, Customer Experience, and external payment partners to improve the reliability, scalability, and operational performance of ActBlue’s payments infrastructure.

This role carries meaningful operational responsibility. You will help ensure the systems that power donor contributions remain reliable under real-world conditions, including diagnosing complex payment failures, responding to production incidents, and continuously strengthening system resiliency and observability.

WHAT YOU WILL DO

• Own strategy and roadmap for key components of ActBlue’s payments platform across the full transaction lifecycle: authorization, capture, settlement, reconciliation, refunds, chargebacks, disbursements, and error handling.
• Build and evolve core payment infrastructure, including payment primitives, APIs, processor integrations, and internal platform services that support fundraising products across ActBlue.
• Design systems that support multiple payment architectures, including PayFac-style and platform/ISV models, while ensuring compliance with campaign finance regulations.
• Partner deeply with Engineering to design scalable, resilient platform capabilities and translate complex technical requirements into clear product strategies and delivery plans.
• Work closely with Finance and Payments Operations to ensure settlement accuracy, reconciliation correctness, payout reliability, and effective financial risk management across millions of transactions.
• Define and own key platform metrics such as authorization rates, decline patterns, payout success, refund rates, processing costs, and financial accuracy.
• Analyze operational and payment performance signals to identify opportunities to improve authorization success, reduce failure loops, strengthen resiliency, and optimize platform behavior through routing strategies, retry logic.