Senior Product Manager, Merchant Experiences

About the Team

The Merchant Experiences team builds the platform powering merchant and business user experiences at Narvar. Our scope includes core platform frameworks, design systems, configuration tooling, onboarding, growth tools, and agentic AI automation that empower our merchants to maximize Narvar’s value for their business.

About the Role

We are seeking a Senior Product Manager with a platform background to drive the next evolution of our merchant experience. This role is critical to Narvar’s next phase of growth. You will own the vision, roadmap, and execution for platform capabilities like governance, entitlements, experimentation, business logic, and agentic AI tools for our enterprises. You are a natural systems thinker and comfortable with the inherent tension of platform work, and you excel at extracting the underlying need from both technical and business stakeholders to find the common denominator.

Day-to-day

• Define and execute the multi-year strategy for Narvar's core platform and shared services, aligning with product, engineering, and business goals.
• Own the roadmap and development for Narvar’s platform services powering business user experiences (e.g., governance, globalization, entitlements, workflows, business logic, upsell & growth, etc.)
• Champion a world-class experience creation platform for merchants, ensuring our services are powerful, scalable, and easy to build with.
• Partner closely with product teams to understand their customer needs, ensuring your platform roadmap delivers foundational services that directly enable their success.
• Drive the adoption of platform services across all product-engineering teams, measuring impact and iterating based on feedback.
• Champion obsession for your customers (internal developers, merchant-facing teams, and end-consumers) through deep research, data analysis, and partnership.
• Track and prioritize measurable outcomes for platform adoption, performance, reliability, and business value.

What You'll Gain

• Direct impact on the post-purchase experience of hundreds of millions of shoppers via 1,400 of the world’s biggest names in retail.
• Leadership in building the core platform that will power Narvar's next generation of products.
• Work in a high-impact space that directly accelerates the entire engineering organization.